I have a GE washer that is under warranty that has been looked at by repair guy. They o...

GetHuman-rusrace's Problem with a claim issue with Asurion from August 2019

Help with my Asurion issue
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-rusrace's own words
I have a GE washer that is under warranty that has been looked at by repair guy. They ordered parts to fix it. Parts were on back order and we were told they would be in Aug*st. Your customer service says it was delivered Aug*st the repair center says they have not received the parts. Now we are told they don't know where the parts are or when we will get our washer fixed. We are going on almost a month now. My phone number is ***-***-****. Amy Kolb is the name on the account. We have been told several times a manager will call us within * days and have never received the call from a manager. Not sure how a manager is not immediately available? Would like to just be paid out for a new washer so we can have a washer like we paid for since there is no known time frame for our washer to be fixed at this time.

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Asurion

Problem with a claim issue
Reported by GetHuman-rusrace
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 3004 others
0 customers following this
Items needed
Where was the device purchased
Billing address
Claim number
Account phone number
Cell service provider

Timeline

GetHuman-rusrace started working on this issue
Aug 5th, 2019 10:51pm
GetHuman-rusrace shared this issue with friends on Facebook
Aug 5th, 2019 10:51pm
GetHuman-rusrace indicated the issue is not fixed yet.
Aug 5th, 2019 10:52pm
GetHuman-rusrace indicated the issue is not fixed yet.
Aug 5th, 2019 10:52pm
GetHuman-rusrace indicated the issue is not fixed yet.
Aug 5th, 2019 10:52pm
GetHuman-rusrace indicated the issue is not fixed yet.
Aug 5th, 2019 10:52pm
GetHuman-rusrace indicated the issue is not fixed yet.
Aug 5th, 2019 10:52pm
GetHuman-rusrace shared this issue with friends on Facebook
Aug 5th, 2019 10:53pm
GetHuman-rusrace indicated the issue is not fixed yet.
Aug 5th, 2019 10:54pm
GetHuman-rusrace indicated the issue is not fixed yet.
Aug 5th, 2019 10:54pm
GetHuman-rusrace shared this issue with others over email
Aug 5th, 2019 10:55pm
GetHuman-rusrace shared this issue with friends on Facebook
Aug 5th, 2019 10:55pm

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