I'm trying to recertify my service with assurance which has a deadline of **********. I...

GetHuman4850562's Can't Login issue with Assurance Wireless from May 2020

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The issue in GetHuman4850562's own words
I'm trying to recertify my service with assurance which has a deadline of **********. I tried via the phone site and web site and just keep getting message can't connect call later. I did and got message too many attempts account locked. Very frustrating!*Called customer service rep. who told me wait few hours , delete cookies try again. Two days ago Imported my ***-***-**** * from Cricket wireless. and have been been able to receive calls on my Assurance L** phone. But I was told by the rep. that i only have til May **th to recertify. They stopped mailing recertification forms because of the pandemic. I don't want to lose my service, can you help me?*Steve DeAnna Now I'm thoroughly confused. Just got off phone with Assurance Customer service and was told "don't worry you don't have to recertify until ****? She gave me this number to activate my new phone number-********* and said try to make a call which I was able to do. Still locked out of my account? What should I do?

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Assurance Wireless

Can't Login issue
Reported by GetHuman4850562
May 20th, 2020 - 3 years ago
Not resolved
Seen by 55 customers so far
Similar issue to 2200 others
0 customers following this

Timeline

GetHuman4850562 started working on this issue
May 20th, 2020 11:30pm

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