I would like a replacement phone that actually works without being plugged it. Let me ask you, do you think a phone is mobile when it has to stay plugged in or it dies???

GetHuman2318345's customer service issue with Assurance Wireless from February 2019

5439 similar
0 following
Help with my Assurance Wireless issue
Did that get it fixed?
Waiting to see if GetHuman2318345 fixed the issue with our suggestion.
The issue in GetHuman2318345's own words
My phone wouldnt hold a charge so they replaced it, great right?? Wrong!!! They sent the same exact type of phone and it will not hold a charge either. It is not a mobile phone if it has to be plugged in all the time in my opinion. Then it froze up so i had to do a reset and lost all my info. I called a couple weeks ago and asked if they had different type of phone he said no we just have the ANS L**. Told me to buy a different one from Virgin Wireless. Then he put me on hold for over an hour, finally hung up. I called again this morning. the guy tried to make it sound like I dropped it or did something to it to mess it up. I did not, Im very careful with phone. I just wanted a replacement but guy said I had to talk to tech support. I dont know what tech support can do for a battery that wont charge, Then after waiting over a half hour...I had to hang up, I am at work, I keep phone charging all nite, unplug in morning, drive ** miles to work without using the phone, I get to work and phone shuts off because battery is dead...I would like them to give me a phone that actually works correctly. This has been a horrible experience, Im sorry i got involved with your company.
I have a heart condition and need a reliable phone.Is it to much to ask that a phone company provides a working phone?
I want a phone that works, thats all, real simple
Ive only been a customer for a few months. I only expected a phone that works
I dont know what to do about this
I have an issue with Assurance Wireless too
How GetHuman2318345 fixed the problem
We are waiting for GetHuman2318345 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Assurance Wireless's attention and get better help faster. Tap below to get started.
Having Assurance Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2318345 fixes it.
This email address isn't valid

Assurance Wireless

Customer service issue
Reported by GetHuman2318345
Feb 27th, 2019 - 3 mons ago
I have an issue with Assurance Wireless too
Seen by 4 customers so far
Similar issue to 5439 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
GetHuman2318345 started working on this issue
Feb 27th 5:31pm
GetHuman2318345 indicated the issue is not fixed yet.
Feb 27th 5:39pm