Reactivate my account it says in service but no network

GetHuman1171887's customer service issue with Assurance Wireless from September 2018

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The issue in GetHuman1171887's own words
Get ahold of customer service and resolve the problem quickly ... My assurance wireless phone just stopped making and receiving phone calls and says it's roaming. When I try to reach customer service it asks for a prepaid phone card and to purchase one . When I do **** it goes to Sprint and my service is Virgin Mobile. So I've tried emailing but no reply. In settings it says phone in service text in service data in service no cellular network
This is the only method of communication I have and I'm scheduled for surgery in** day's so it's important that I'm reachable.
Activate the phone so it will function properly.
I've had there service for several years and always respected the guidelines
Tried to reset network settings
I have an issue with Assurance Wireless too
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Assurance Wireless

ANS with Virgin Mobile
Customer service issue
Reported by GetHuman1171887
Sep 21st, 2018 - 6 mons ago
I have an issue with Assurance Wireless too
Not resolved
Seen by 55 customers so far
Similar issue to 1667 others
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Items needed
Name on the account
Phone number
Billing address
Last 4 of SSN
Timeline
GetHuman1171887 started working on this issue
Sep 21st, 2018 4:16pm
GetHuman1171887 shared this issue with your circles on Google+
Sep 21st, 2018 4:16pm