My name is Barbara Hardy, my phone was not working since the about the middle of last...

GetHuman-hardybar's customer service issue with Assurance Wireless from August 2018

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The issue in GetHuman-hardybar's own words
My name is Barbara Hardy, my phone was not working since the about the middle of last month, July. I had tried to get a hold of Assurance several times. I had lost my wifi here at my house because I have too many emails in my name. I am trying to correct that problem but when the phone went out I couldn't even leave you a message. I have been working on the wireless and that seems to be doing better. I am living in a nursing home now and I have my daughters help with most of this stuff but they have just sold their house and have been very busy with that. She is Wendy Daleske and her phone number is ***-***-******The phone is a: ZTE model. I have both the PIN * and the model numbers. I am hesitant to put them in the emails. The phone has been shut off of course, I had borrowed a phone from the head nurse here but whenever I tried to call It was always to wait for a return call and the phone was not mine to keep. Unfortunately several people answer that phone and if they didn't recognize the name they would say wrong number and hang up. I am sorry I could not get a hold of somebody that was more help. I am happy that I have the WiFi back up. Thank you I am still working on following instructions for getting my information changed and the new email address is below. Please send me a email and let me know what to do.. Thank you Barbara Hardy..
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Assurance Wireless

Customer service issue
Reported by GetHuman-hardybar
Aug 27th, 2018 - 4 mons ago
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GetHuman-hardybar started working on this issue
Aug 27th 2:27am
GetHuman-hardybar indicated the issue is not fixed yet.
Aug 27th 2:31am