Before contacting them, items GetHuman995802 may need:
Name on the account, Phone number, Billing address, and Last 4 of SSN
The issue in GetHuman995802's own words
Charges have appeared for a cell phone that I never had, and the calls made on it from that number, which I also never had. **% of the calls were international, to places I've never been, and would never have any reason to call. Zimbabwe? Dubai??? I have no idea how someone whose identity I have never known could add a phone to my account for their use with a number I never knew about. I don't understand how I can be charged for this added phone line and handset, and calls, while having received no notice or alert that changes were requested and had been made to my account, particularly when I have been the ONLY person holding the account, and I'm obviously certain taht I haven't added -any- other person nor authorized access to my contracted service plan by any other person. And the are a number of other Mystery charges to my account which were NEVER mentioned by the Sprint Representative who fulfilled his role as salesman pretty well, and then performed the initiation and finalization of my new contract with Sprint. * The CS reps I've spoken with don't seem to show any willingness to remove these "Surprise" charges, and I'm now not sure what to do or who to approach in my further efforts to resolve these issues, have the unexpected charges removed because The Sprint Employee who sold me your service never revealed, mentioned, nor explained these multiple things I didn't ask for nor agreed to pay for (how could I as these added charges don't exist in the contract, and logically, can't be invoiced onto my bill, but were)!* What am I going to have to do next to fix problems that pop up out of the blue, and without any warning, and that I haven't effected the conclusion of???
GetHuman995802 did not yet indicate what Assurance Wireless should do to make this right.
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