Hi, I was not able to make the flight and I spoke with a representative the day I misse...

GetHuman1349797's customer service issue with Asiana Airlines from October 2018

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The issue in GetHuman1349797's own words
Hi, I was not able to make the flight and I spoke with a representative the day I missed the flight, she advise me to contact the travel agency to handle my flight issues. Since Asiana was unable to help me or had a better flight that I needed to make. I wanted to get a reimbursement since I was unable to use * ticket out of the *. I spoke with the travel agency and they advise me that they are unable to do anything until Asiana change the status of the ticket to “OPEN” and they had claimed that it was “BOARDED” I had to purchase a new last-minute flight out of Tokyo that day. I would like them to change the ticket for KIMBERLY to “OPEN” so the travel agency will help me out.*Thank you!**Airline Booking Code: *A*WVEC***Flight OZ **** – Asiana ******* *Flight OZ *** – Asiana ********TICKET:************* - DIEP-NGUYEN KIMBERLY (NOT USED)*TICKET:************* - DIEP-NGUYEN ANDREW*“Thank you for contacting Travelgenio*Travel*Be.**In reply to your request, we are sorry to inform you that the airline has registered your tickets as "BOARDED" means that you have used your tickets. If this information is not correct, please contact with Asiana Airlines in order to request the change this status into "OPEN", and we will be able to help you.”**Please let me know what I can do.
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Asiana Airlines

Customer service issue
Reported by GetHuman1349797
Oct 15th, 2018 - 2 mons ago
I have an issue with Asiana Airlines too
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Seen by 2 customers so far
Similar issue to 289 others
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GetHuman1349797 started working on this issue
Oct 15th 6:45pm