From Dr. Lino Morris ***-***-****.*My wife's mother died and she wants to fly back from...

GetHuman919378's customer service issue with Asiana Airlines from July 2018

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The issue in GetHuman919378's own words
From Dr. Lino Morris ***-***-****.*My wife's mother died and she wants to fly back from Khabarovsk to usa through Seoul*And bring her mother's carpet back with her*The rug rolled up tight wrapped in plastic & taped shut is a roll ** cm wide x *** cm long*The USA airline haS no problem accepting that size for a $*** fee*But Asiana reservations said it might be only **cm too long..!*PLEASE The rug is the only thing she has from her mother and it is a roll only some * inches wide by *.* feet long. It is like flying with skis.*Can you please, Please let her check it in as she is alone there for the funeral and trying to get anything done there is very difficult and it breaks my heart to hear her cry. We are happy to pay the extra charges.*Her reservation number is ********.*Please Help..!
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Asiana Airlines

Customer service issue
Reported by GetHuman919378
Jul 26th, 2018 - 10 mons ago
I have an issue with Asiana Airlines too
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Seen by 6 customers so far
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Timeline
GetHuman919378 started working on this issue
Jul 26th, 2018 4:44pm
GetHuman919378 indicated the issue is not fixed yet.
Jul 26th, 2018 6:50pm
GetHuman919378 indicated the issue is not fixed yet.
Jul 28th, 2018 4:12am
GetHuman919378 indicated the issue is not fixed yet.
Jul 29th, 2018 6:39pm