Hello. I ordered Reylow King Bed SKU APK-B***-KBS. I finally received it in multiple de...

GetHuman-jbaxstar's customer service issue with Ashley Furniture from May 2020

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The issue in GetHuman-jbaxstar's own words
Hello. I ordered Reylow King Bed SKU APK-B***-KBS. I finally received it in multiple deliveries after * months which was very irritating. However, after spending * hours on memorial day trying to build this bed, the slats absolutely will not work with this bed. The metal bars will not fit through the wood on these slats they are WAY to thick. Also, on the instructions it shows that there are * holes on each supporting block of wood where you would install the support bracket but mine only has ONE hole. Also, the black support bars that were included are way to long. If it even did install which it did not( not even close), then it still would have been uneven and unlevel. I need the CORRECT slats and I am getting very frustrated now as i have been sleeping on the matress on the floor for * months.

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Ashley Furniture

Customer service issue
Reported by GetHuman-jbaxstar
May 26th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 557 others
0 customers following this

Timeline

GetHuman-jbaxstar started working on this issue
May 26th, 2020 12:54pm