Still no resolution or response. Arvixe support told me to contact my host (Arvixe) for help.

GetHuman-black_an's customer service issue with Arvixe from July 2018

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The issue in GetHuman-black_an's own words
I am unable to access my forum, all was fine up until early Monday morning when I could no longer get on the forum due to an SQL error. I have been back and forth begging Arvixe to do something about this and basically all they have done was tell me to contact the service provider, even though THEY are the service provider, and then claim they have fixed the issue. I honestly feel as though this is intentional because I refuse to spend an additional $** per month for priority support, on top of the $** i already spend each year, when, I was getting good support years before for free. I feel as though I am being extorted for more money for support when they were the reason for the issues I am having since they have access to the area to fix it.
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Customer service issue
Reported by GetHuman-black_an
Jul 18th, 2018 - a yr ago
I have an issue with Arvixe too
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Seen by 7 customers so far
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GetHuman-black_an started working on this issue
Jul 18th, 2018 11:10pm