Arlo Customer FAQ

The Arlo cam might not connect due to the new WiFi password. Start by powering down and restarting your Arlo camera. Go to the Arlo app on your mobile device and log in. Remove the device from your account by going to Settings > My Devices > Select the Device > Remove Device. Then, re-add the device by performing the setup process. During this, the app will ask for your new WiFi information. Enter your new password, ensure that it's correct, and then complete the setup. Check if the camera connects to the internet after this.

You can get in touch with Arlo's customer service via the contact information provided right here on this page. Please refer to the "Contact Us" section for the most current details about how to reach out to Arlo's support team. They're available to assist with inquiries or issues related to Arlo products.

Yes, this is likely fraudulent. Arlo doesn't make unsolicited contact to offer to fix technical issues for a charge. Arlo's customer services are available to help troubleshoot and resolve any issues with your product, at no extra cost. If you're experiencing problems with your night vision not being red on the cameras, you can refer to the troubleshooting guides on the Arlo website, or reach out to the Arlo support team directly. Beware of scams and never provide your personal information or payment details to someone claiming to offer a service you haven't expressly sought out.

If your new phone isn't being recognized by Arlo, try resetting your password. Go to the Arlo login page on your new phone and select 'Forgot Password'. Follow the steps sent to your recovery email address to create a new password, then try to log in again using this new password. In general, Arlo doesn't block new devices - the issue is perhaps related to account credentials. Remember to keep your login details secure.

We're sorry to hear you're having trouble with your email verification for your Arlo account. It sounds like the code you're entering might be expired. The verification code sent to your email has a limited time frame for use. If this continually happens, you might want to check your spam or junk mail folders because sometimes the verification email can end up there. If it's not there, request another verification code. Remember to enter the freshest code received immediately to avoid expiration. If you still face issues even after trying these steps, it might be a technical issue that needs to be solved by the Arlo Support team.