My husband and I bought one of your systems and also added extra cameras. It was instal...

GetHuman-elhilton's customer service issue with Arlo from May 2018

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The issue in GetHuman-elhilton's own words
My husband and I bought one of your systems and also added extra cameras. It was installed per the directions. After several months, I realized the system was not providing us with any information, protection or security. We are both very disappointed. The product came highly recommended by law enforcement personnel in Will County. I suspect it is meant for more computer-savvy users. I wonder if my husband let you know he is low-vision? **Anyway, we would like to return the equipment and receive a refund. Please stipulate how we should handle his return and refund issue. Thank you.*I am Edith Hilton. The purchase is in my husband's name: *Warner M. Shippy Jr.****** Danbury Drive*Plainfield IL *****. *****@***.com ****-***-****. My mobile is ***-***-****.
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Arlo

Customer service issue
Reported by GetHuman-elhilton
May 25th, 2018 - 6 mons ago
I have an issue with Arlo too
Fixed
Seen by 9 customers so far
Similar issue to 698 others
0 customers following this
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Timeline
GetHuman-elhilton started working on this issue
May 25th 8:35pm
GetHuman-elhilton indicated the issue is not fixed yet.
May 25th 8:37pm
GetHuman-elhilton indicated the issue is not fixed yet.
May 25th 10:14pm
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May 25th 10:26pm
GetHuman-elhilton indicated the issue is not fixed yet.
May 25th 10:27pm
GetHuman-elhilton indicated the issue is not fixed yet.
May 25th 10:27pm
GetHuman-elhilton indicated the issue is not fixed yet.
May 28th 8:34pm
GetHuman-elhilton indicated the issue is not fixed yet.
May 28th 8:35pm
GetHuman-elhilton indicated the issue is not fixed yet.
May 29th 3:48pm
GetHuman-elhilton indicated the issue is not fixed yet.
May 29th 8:16pm