I have been to des offices about * tiimes, also called in and spoke with a agent many o...

GetHuman2333602's customer service issue with Arizona Department of Economic Security from February 2019

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The issue in GetHuman2333602's own words
I have been to des offices about * tiimes, also called in and spoke with a agent many of times. I have bern treated unfairly and judged by my cover. plz let explain.* The first time I went to dES I stood on a huge line got all the way up to the front oh, they were short-handed and they had already had filled up for the day, They asked us to come back the following day. I already filled out the application I went up to talk to the lady, and explained , i take care of ny brother with brain cancer, we have appt.on some mornings , I cannot get back here now until next week. She was very nice and said that she saw me there since early this morning and if I would just leave my application she would put the information in for me She gave me the number for the phone interview. I tried to call for an interview for days and kept getting a busy signal. Finally on my way down there again to the d e s office, I also had my phone on hold for a des representative figuring whatever came first. As I was pulling into the office , I winded up getting my phone interview. The lady was very nice and helpful. First and foremost she asked me if it was a mistake on my application, or why did I but two ethiceses . I explained I'm mixed and my mother is African American. As we went on with the interview I explained to her I was devastated losing my job after * years. I was kind of embarrassed to tell her the type of vehicle that I was driving as I was doing very well for myself when I was working. It has done a *** and spiraled down on me. I cannot afford the truck anymore as it's going to be getting repoed or have to give it back. Obviously I can't afford it. She she told me oh, it should be none of anybody's concern at des anway, and don't feel like I have to explain. They cannot use it against me. She further explained to me, that they also cannot use my monthly pension against me as income coming in. They can use it as an asset but it doesn't disqualify me, as I have less than **** month. So I qualified for everything she just needed paperwork from my son's work which held us up till after the expiraton date. I had to reapply. Every time I try to reapply they tell me I don't qualify because they're using my pension and their figures for that total income. I knew that this wasn't so because I've also researched this online myself. I went down to the office, wtold they're all filled up at *:** after my appointment, they were already filled up. Went back down the following day at * a.m. to apply all over again. This time I have the same information and the representative tells me I qualify for medical however I qualify for food nutrition that with my amount I think comes I won't get any allowance for it. I asked what would be the sense of me getting approved then. She said well your son take a free lunch. I said are you sure about this because the first lady told me blah blah blah and I researched it myself and came out with the same information. She said she was positive. I couldn't help but think this time she filled out the application. To look at me I look white. I called up the Des number and went through the whole interview all over again and she tells me the same thing. I tell her that's not what your website says and it's not with the first person told me either I kept reading and looking up information on this and not understanding why other people I know we're getting this service but I couldn't. My last straw was after I've had already how many encounters with them * or more. A very close related family member to me with the same exact ethnic background as me had an appointment at des. Their first time qualifies for the max of everything, how is this possible they have the same unemployment finances and a pension as well. It there is one difference they don't have a child. I asked them how could this be possible. They tell me they cannot count your monthly pension they can't. They recommend me going to the office at they did. Long and behold I did. The lady was confused from the information she read she thought that I should be able to get the full benefit she just wanted to get it approved from her supervisor when her supervisor looks or well everything she came back and said no. I explained to her exactly what happened with the first lady how many times I've been dealing with this and what does close family member had shared with me she gets very rude and has that everybody's case is treated differently by them and it's their call who they want to give it to. I explained that is unfair, everybody should be treated equally. Very loudly and rudely she said oh she loves people like me who want to use the government when they have ** or $***,*** in a retitrment fund that i collect each month. I said ma'am it's too bad that you are not current with the website of d e s that explains workers like you also get a pension through your work but if you get fired or dismissed you can still get food benefits but people like me who there ex-spouses after ** years have to take their retirement when they leave the job they have no other options. The Public Safety Retirement does not allow you to take a lump sum you cash out upon leaving that money it's supposed to go into a separate account for my retirement not to spend it all on food. Display when I'm ** I have nothing. When you're ** you'll have your whole thing, because you weren't forced to take yours. This is the reason why they change that law. This was happening to too many people and it's unfair. Every single month I can't save a dime out of my retirement because I have to spend it on food and living. She was still very snotty and loud and that that's right I'll have mine because I'm not going to take it out before my time. I said ma'am you weren't listening I was married to a cop oh, I had no choice. She says okay let me look into this new change. She pulls the other girl away. I could hear a bunch of them whispering. She comes back, or I should say they come back, to tell me, well it doesn't matter anyway you're still disqualified it's for people that have two pensions and their own name. I said it is in my name. She said no you already told us it's for your ex-husband, this means that you are getting it do some payment do to you through the court. I said no oh, this is not so it comes to me every month in my name and gets deposited into my account. It's nothing through the court I was married to him for ** years. When you're married * * a person all the assets become joint. He was not allowed to take the pension without me there. I get half of that. That was our savings. She went on to ramble and now I'm getting annoyed and I said * , her, so what you're telling me is in a situation like my mother who was a stay-at-home mom, if this happened my dad would only be eligible for food assistance but if my mom went she would have to starve because it was actually his job. The lady next to me with laughing can't believe this was going on. It got so relevant that they did not want me to have this benefit and I could not understand why. But I had to realize that the family member with the same exact ethnic background that has the same exact situation his cover to look at can see the mix and the African American. You see @ the first time I did the application the lady was reading off of when I got approved and given all the information about I'm not using it against me the most they can use it for is an asset and I still qualify anyway because I have under *,***. It's funny that the family member got the same information. You see each time I spoke to somebody and they did the application they just automatically assumed I was all white. They're never going to discriminate against African American because they'll have an issue and they know it. I CAN NOT EXPLAIN MY FUSTRATION AS I READ THIS ALL OVER THEIR DES WEBSITE. Not only does it say it, it's explains exactly how to not calculated in the income however it could be calculated as an asset but as long as it's under I think it's at **** but it doesn't matter I'm under *,*** they qualify. I'm not understanding how come some get this advantage and some don't this is been going on since October so I should have gotten the max for October Comet November, December, January, February, and now March. The real disturbing part of this is, even if they do it the way they're calculating it the wrong way according to their online calculator I should still be getting a hundred something dollars a month. So really they're ripping me off of the max amount. Although under their way of doing it and the numbers they're saying I can't get anybody to even recalculate that because it's calculated incorrectly. It shows you step-by-step online. I'm not sure where to go from here and I'm not really even sure who to contact. I was trying to call the office and I got intervened on my phone with this email stuff. I thank you for your time, although I have written emails before I never received any information back. I could have been writing them to something different I'm not sure.
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Arizona Department of Economic Security

Customer service issue
Reported by GetHuman2333602
Feb 28th, 2019 - 3 mons ago
I have an issue with Arizona Department of Economic Security too
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GetHuman2333602 started working on this issue
Feb 28th 10:20pm