I purchased a parasol for our garden as it has been very hot as you are aware. I am a...

GetHuman4654136's customer service issue with Argos from April 2020

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The issue in GetHuman4654136's own words
I purchased a parasol for our garden as it has been very hot as you are aware. I am a medical secretary and work for a mental health hospital and therefore it is important that I get some sunshine and rest when I can. I have a letter from my firm confirming that I am a keyworker.*I collected my order form Argos but when home and tried to put it together realised the spanner and screws were missing. Instead of causing a bother we thought it best to just re-order another one and take the one without the screws back however when we got to Argos at Sainsbury's Perry Road they refused to do this they would not even give us the screws from the other package in order that we could put the parasol together. We are more than aware of the disruptions with the Covid-** especially as I am a front-line worker. However my husband was so unhappy that he left the parasol with the screws missing at the till at Argos Perry Road as the Manager refused to help us. All I am asking now is for a refund please for the parasol that had the screws missing. We did not wish to cause any bother but it seemed quite simple really to just let us have the screws surely???*I await a response please.

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Argos

Customer service issue
Reported by GetHuman4654136
Apr 16th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 608 others
0 customers following this

Timeline

GetHuman4654136 started working on this issue
Apr 16th 8:05am

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