Argos Customer Service Issues

Subject: Complaint Regarding Faulty Nintendo Switch Joy-Con Controllers Dear Customer Service, I am writing to report an issue with the Nintendo Switch I purchased from your store on May 25, [redacted], for £[redacted].99. The problem lies with the left Joy-Con controller, which has been experiencing persistent joystick drifting issues, causing erratic movements and false inputs on the screen. This occurs whether the controller is connected or used wirelessly. Despite following all troubleshooting steps provided by Nintendo, the problem persists, indicating a significant fault with the controller. As per the Consumer Rights Act, I am entitled to a replacement for this faulty controller. I kindly request your confirmation of the replacement within 14 days of receiving this communication. Furthermore, I seek clarification on whether you will arrange for the collection of the defective Joy-Con controllers, or if I will be reimbursed for the return shipping costs. I anticipate your prompt response and proposed resolution to rectify this matter within seven days of this notice. Thank you for your attention to this matter. Sincerely, [Initials]

I purchased a Capella wardrobe for £[redacted].00 for my bedroom, but unfortunately, not all the required parts were included in the delivery. After spending hours troubleshooting, I realized that hinges AHP1546 - part F523 X6 were missing. Now, I am left with a half-built wardrobe causing chaos in my bedroom, making it unsafe and impractical due to its size. At 37 weeks pregnant and with it being a bank holiday, I am unable to reach customer service for assistance or to order the missing parts online. I urgently need the hinges delivered via special delivery after the holiday to resolve this issue promptly. The current situation has been extremely frustrating for both me and my partner as we now have a safety hazard in our room, and a formal complaint will be made to Argos regarding this matter.

Good afternoon, I recently purchased a Razor Tournament PS4 controller from your store, only to realize upon getting home that it was not the correct product I needed. Argos sells the specific one I wanted, the Razor Warrior. Despite trying to return the product just an hour after purchasing it, the store refused. Given that Argos is still offering deliveries, I hope that your customer service can assist in issuing a refund and arranging for the product to be picked up. Thank you for your help.

I recently purchased a Broadway 4 door, 4 drawer wardrobe from Argos for £[redacted] using my Argos card with a payment term of 12 months. The order number is [redacted]. The wardrobe was delivered on March 25, [redacted]. I am extremely dissatisfied with the product as the doors, especially the two smaller middle doors, do not align properly. Despite following the recommended assembly instructions with two people, the doors are a tight fit and are rubbing together. This issue could lead to material defects over time. Given the high cost of the wardrobe, I believe the door quality is unacceptable and affects the overall appearance of the furniture. I urge Argos to cover the cost of a professional to fix the door misalignment promptly.

I am reaching out about a recent phone call to your Brighton Lewes Road location regarding my attempt to purchase an air purifier. When I tried to reserve the item online, the website required me to pay by card, but I always prefer to pay with cash. The store explained that due to COVID-19 concerns, they are no longer accepting cash payments. While I understand the safety measures, I believe cash should still be accepted as legal tender. I am skeptical about the item's exposure to the virus even if I were to pick it up in-store. Additionally, the store representative mentioned that Argos should not be open and highlighted it only operates due to its affiliation with Sainsbury's. I believe it's unfair to exclude cash payments, as not everyone uses cards. I consider cash to be the most secure payment method. If Argos has safety concerns, perhaps it should reconsider staying open. I hope you can address these concerns. - Shaun W.

I made a reservation for item [redacted]/[redacted] at your Ilford branch on 21/3/20 with Reservation Number: [redacted] and Order Number: [redacted]. Upon collection, I only received 2No. packages labeled 'Box 2 of 2', missing 'Box 1 of 2'. The staff couldn't resolve the issue due to stock shortage, so I received a full refund. I'm dissatisfied with this resolution. Please notify me immediately when the item is back in stock so I can proceed with my purchase. Thank you for your assistance. Sincerely, J. Burton

I purchased a new Kindle Paperwhite [redacted] on April 11th, but unfortunately, the device is faulty. After a long discussion with Amazon Kindle Customer Services, they advised me to get it exchanged. However, I have been told that exchanges are not currently being processed. I am now left with a brand new Kindle that cost £[redacted].99 and is unusable. This is frustrating as I was hoping to use it to access the library during the current crisis.

I recently purchased a parasol for our garden to enjoy some rest during the hot weather. Being a medical secretary at a mental health hospital and a keyworker, soaking up some sunshine is crucial for me. Unfortunately, when trying to assemble the parasol from my order from Argos, I discovered the spanner and screws were missing. When attempting to resolve this at Argos in Sainsbury's Perry Road, they declined to assist us, even to provide the missing screws. Despite the challenges posed by Covid-19 and being a frontline worker, we were not helped by the Manager at the store. Consequently, we left the incomplete parasol at the till and now seek a refund for the purchase with the missing screws. I appreciate your prompt attention to this matter.

I recently picked up my order FT01121 (order [redacted] placed on Friday, April 17) from Argos at Sainsbury’s Didcot. Despite not seeing the chime on the box picture, I trusted that it was inside. However, upon opening the box at home, the chime was missing. Unfortunately, attempts to contact customer service were lengthy and unproductive with long phone waits and unstable live chat. I feel the store staff should have allowed me to check the box's contents before leaving the premises. Given my age and health condition, being over 70 with a heart ailment during the pandemic, this situation is particularly distressing. I hope for a swift resolution either by delivering the missing chime or arranging a refund for the incomplete order. Please address this issue promptly. Thank you, A. D.

Order Number: [redacted] I would like to raise a concern regarding the inaccuracy of the advertised specifications for the above order. The advertisement stated that the TV has 3 HDMI ports and 2 USB ports, whereas upon receiving the product, I discovered there are only 2 HDMI ports and 1 USB port. This discrepancy misled me as I specifically purchased the TV for the additional ports advertised. Per consumer rights laws, I am entitled to a return and refund for this faulty product. I am within the 14-day distance selling regulations and understand the extended refund and return policy due to the current circumstances, giving me an additional 30 days from the standalone stores reopening date. I would appreciate a response before escalating this matter to trading standards. I can be reached at 0[redacted] or [redacted]0. Please address this matter promptly. Thank you. Sincerely, C. Leader

I've been reviewing the FAQs regarding faulty goods, and the details provided seem to focus on recently purchased items or those within a 30-day window. I have encountered issues with two products during the warranty period and require guidance. The first concern involves an air fryer bought on 17 Jan 20 that malfunctioned on 3 Apr when physical stores were closed. Given that I utilize this appliance daily, I procured a different one from Argos in Holywood Exchange. My understanding from the FAQ is that I cannot currently return it to the store but anticipate doing so once they reopen. The second matter is more complex as the warranty expired shortly after store closures. I bought an all-in-one printer in early April 19, which ceased scanning but was still utilized for occasional printing. Following my transition to remote work on 24 April and the installation of new ink cartridges, the printer ceased printing. Despite troubleshooting steps like reinstallation and changing cartridges, it remains unresponsive. The warranty was valid until at least 31 Mar, but circumstances prevented me from returning it. I've attempted contacting the helpline without success. Any advice would be appreciated as I possess all relevant purchase receipts.

Subject: Complaint About Hitachi Smart TV Dear Mr. Walden, Regarding reference number [redacted] [redacted] [redacted], I am reaching out to express my dissatisfaction with the Hitachi 43” Colour Smart TV 43HK25T74U that I bought from the Llanelli store on 8th March [redacted]. The internet connection on the TV stopped working on 7th April, rendering the Smart TV function useless. Despite my efforts to troubleshoot by retuning the TV repeatedly with no success, I engaged in a lengthy chat and phone call with the Support Team to resolve the issue. After multiple attempts at reconnecting the TV to the wifi, even after receiving a USB for reprogramming, the Smart TV functionality remains faulty. Our reliance on services like iPlayer has been hindered by this recurring problem. Despite my repeated attempts to contact Customer Services through phone and chat, I have not received a satisfactory resolution. This is especially distressing considering my husband's health condition and our current self-isolation situation. I am seeking your assistance in addressing this issue promptly, as I am unable to return the defective TV to the store in light of the current circumstances. Thank you for your attention to this matter. Sincerely, Barbara S.

I recently logged into my Argos account to purchase a bike light for £6.99. During checkout, after entering my debit card details, I was unexpectedly logged out. I checked my bank account and saw the payment was pending. Barclays informed me that this issue is common with Argos and suggested I contact them for payment processing. I tried calling their [redacted] number but only encountered an unhelpful automated system. Currently, I am waiting in the Argos live chat queue for approximately 30 minutes. It's frustrating that I have to go through all this trouble for a simple transaction, especially when the item is in stock for immediate collection. This lack of payment processing efficiency is unacceptable, and blaming it on the pandemic is unjustifiable.

Order number [redacted]: I recently bought an HP laptop online, but it has been running extremely slow since the first use, making it impossible to use for work. Despite my efforts to fix the issue, it remains slow. I had to purchase another laptop to work effectively. I have tried contacting customer service multiple times without any luck, and now I am worried about having a faulty laptop at home with no way to return it. I am disappointed in Argos for allowing orders without a return policy. I hope to receive guidance on how to return the laptop.

I placed an order on 04/18/20 for £[redacted].95, including postage, but it didn't arrive during my specified time slot on 04/19/20 from 7-11 pm. I've been unable to reach anyone at Argos through live chat or phone despite them claiming online that they're still taking orders and delivering. I ended up buying the same item from John Lewis, and it was delivered promptly the next day. Now, I'm looking to get a refund since Argos isn't transparent about their delivery status. It's disappointing to see them accepting orders without being able to fulfill them, leading to misleading information for customers like myself. I received an email requesting a review for an item I haven't even received. Dissatisfied with the service, Karen. Email: [redacted], Phone: [redacted]1.

Address: 23 Castlemead Road Stroud GL5 3SF Phone: [redacted]0 Order: [redacted] I need to raise an issue regarding a Guild Belt Sander I purchased online on Monday, May 4th, and picked up today, Tuesday, May 5th. After using it for the first time and trying to change the belt, the lever on the side broke off, rendering the sander unusable. I returned it to the Argos store inside Sainsburys on the same day, but they refused a refund, citing coronavirus restrictions. However, your website states that items under 30 days old can be replaced or refunded if faulty. I would like to understand why a full refund is being denied. Thank you, Paul F.

Order number [redacted] for the Porto table & chairs has been causing me a lot of trouble. I've been trying to track it down for three weeks now since I made the purchase on April 4th. Despite having proof of purchase and dispatch through texts and emails, the item has not reached me. Even though my Argos account states that I have received the item at 1A McKinney Rd, a Parcel Motel depot, it was not there. I have contacted Parcel Motel and spent hours on the phone with Argos UK and waiting on help chat forums without any resolution. The chat assistant, Zoe, mentioned that the courier took a picture indicating the depot was closed, but the item was never left at the specified location. I paid for delivery and I am missing the £[redacted] table I purchased. It's frustrating that Argos has not been helpful so far. I appreciate any assistance in locating the item at this point. Thank you for your help.Enda Maguire Moriarty

I am seeking a refund for two recently purchased items that are faulty. The first is a Bush washing machine, model WMNB712EW, which was delivered on April 22, [redacted]. It does not allow me to change the temperature as indicated in the instruction manual. The second item is a Russell Hobbs Pearl Glide Steam Iron, with order number [redacted], collected on April 10, [redacted]. This iron emits a noxious smell that irritates the eyes and is now ejecting brown particles onto clothes. As a registered disabled individual, I urgently need these essential items replaced, so please process the refund promptly. Kindly provide a pickup date for the washing machine, and I will coordinate its placement for collection. Thank you. Sincerely, B. Hanham

I am still waiting for a delivery that was scheduled for yesterday. There was no email or text to inform us of any delay. This item is essential, and we arranged to be present for the delivery. My husband, who just finished a 12-hour night shift at the hospital, had to wait while I was out volunteering to shop for isolated individuals. He is now back at work for another long shift with very little rest. I am extremely disappointed by the lack of communication and would appreciate a quick response.

I used my Argos gift voucher card yesterday with a remaining balance of £34.81 to purchase a duvet cover and toilet brush. After the card was applied, there was a remaining balance of £2.14. I tried multiple times to pay the £2.14, but each time it showed an error message despite my Visa payment being authorized and authenticated. I have not received the order confirmation yet, and the gift card expired on May 18th. Since it is now May 19th, the card is considered expired, and I am unable to use it again. I would appreciate it if you could assist in resolving this issue with the order as I have been trying to place it for the past three days without success. My £34.81 has been deducted, but I have not received any confirmation. Thank you for your help during this stressful situation.