I am writing to you on my iPhone *. Yet the os is a *.*. What the hacker is doing is r...

GetHuman-liljefgr's customer service issue with Apple from August 2018

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I am writing to you on my iPhone *. Yet the os is a *.*. What the hacker is doing is replacing my os with backups he edits & replaces in the cloud where I store my iPhone backups. He is doing this via my iCloud account, *****@***.com, & *****@***.com. He also has access to my paypal & eBay accounts (username:getrfreakon) & they are telling me there is nothing they can do about it but there must be something you can do to help me. He is redirecting my mail to my own account, *****@***.com, which I can’t access anymore. Please help me* no one will believe me & the proof is in my Gmx email & iCloud sccounts. Please do not thank me by sending a reply to my accounts* just investigate. It looks like it’s me using the accounts, because they are coming from a copy of one of my iPhone back ups. One of the things they recently deleted on FB were my log in history, nearly all the things I had hidden on my timeline. Please help me and investigate. I can access it now, but that’s only because they logged in using my password, and since it looks like it’s me nothing appears to be wrong, but it is. Because my phone is spoofed and they are getting all my phone calls. This is very serious and I think the police should be involved at this point. If anyone can help you, it would be my mom, ruby Hendrickson, also my Facebook friend. Please contact her if you have any questions.she knows this is happening to me. Ian am writing to you on an iPhone * runnning on an iOS backup that’s *.*, a backup of my iPhone that he edited and replaced on iCloud. Thank you.Julie Lambert
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Apple

Customer service issue
Reported by GetHuman-liljefgr
Aug 26th, 2018 - 4 mons ago
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GetHuman-liljefgr started working on this issue
Aug 26th 11:46am
GetHuman-liljefgr confirmed the issue is fixed. Hooray!
Aug 28th 11:33am