GetHuman329872's customer service issue with Apple from May 2018
Help with my Apple issue
The issue in GetHuman329872's own words
Get rid of "shuffle" function. I want to play album tracks in their original order, e.g., the order that the artists deliberately chose. Album tracks are not placed randomly. "Shuffle" makes a complete mess of every album, especially boxed sets. ... I want the "shuffle" function removed from my iTunes library.*So do countless members of Apple's "Community". *Apple refers its consumers to our "Community" for solving tech issues. *In fact, **% of us have attempted and failed to solve them.*I admire Apple's deflecting tech problems back on us, thus saving a multi-billion corporation $$$.*I also admire its Olympic-level use of voice prompts, especially the ones that falsely assure us a quick transfer to human tech support. If * hours is Apple's idea of quick, I apologize for my annoyance at the company, due to ignorance of its policies re turnaround time.
*) I set up a call w*Tech support for *PM CST tonight. Still waiting**) I don't think that Apple has Tech Support, based on hold time and diverting consumers to "The Community"**) My son got fed up with Apple's tech support, multiple ID * passwords,*the cost of iTunes* other apps,and having to pay $$ for chargers since it will not work with the less expensive, universal ones. He got a Samsung last year. Not one tech problem.**) Unless my issue gets resolved NOW, I will trade in my iPhone for a Samsung, like my son did. There are million of ex-Apple products consumers
Fixing It NOW NOW NOW*in your response, you stated I would receive a call "shortly" from Apple's purported tech support. Please provide an exact waiting time immediately bc tonight is no different than last time. I am so disgusted with Apple that I will swap it for a ZTE*I went to GetHuman precisely bc I could not get a human from Apple.*Please text me or email me (*****@***.com) GetHuman is not getting anywhere w*Apple either. PLEASE ADVISE WITHIN ** minutes
I have not flown out to CA to get my issue resolved at Apple's headquarters.
TRIED EVERYTHING ELSE including Get Human.*You failed to help me. *I will never use your services again*Check YELP
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