I was on Amtrak over the weekend my first time on a train my was supposed to leave at...

GetHuman754904's customer service issue with Amtrak from June 2018

567 similar
1 following
Help with my Amtrak issue
First: share to improve GetHuman754904's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman754904 to get a Amtrak rep on the line!
Always use the GetHuman Phone tocall Amtrak. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman754904 may need:
Who made this booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman754904's own words
I was on Amtrak over the weekend my first time on a train my was supposed to leave at *.**am it was instead its was scheduled to leave at *.** but we left at *.**,the train was dirty, the seat in front of me has trash left from the pervious person and something that looked like blood on the back of the seat,then on my return trip from union station I couldn't find One Amtrak employee to help check my baggage, the only time I saw an employee when I got on ,and when they came to scan it ticket I missed my stop n Philadelphia had to get off n Trenton NJ when I told the person asking for tickets his response was we were there for *mins he told me when we get to NJ I can get off and cross over and catch the train going back but once I got up top it wasn't made clear where I was going I was panicking because the train was about to come,the while experience was a nightmare
GetHuman754904 did not yet indicate what Amtrak should do to make this right.
I have an issue with Amtrak too
How GetHuman754904 fixed the problem
We are waiting for GetHuman754904 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amtrak's attention and get better help faster. Tap below to get started.
Having Amtrak issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amtrak email you?
This email address isn't valid
Follow this issue
See how GetHuman754904 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman754904
Jun 6th, 2018 - 7 mons ago
I have an issue with Amtrak too
Not resolved
Seen by 12 customers so far
Similar issue to 567 others
1 customer following this
Follow this issue to see how it gets fixed
GetHuman754904 started working on this issue
Jun 6th, 2018 2:11am