After hours on the phone. I was supposed to have faucets installed when my heater was i...

GetHuman1115773's customer service issue with American Home Shield from September 2018

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The issue in GetHuman1115773's own words
Have it repaired ... After hours on the phone. I was supposed to have faucets installed when my heater was installed. But some miscommunication between Anerican Home Shield and Air Squad occurred and I needed a new appointment even though I had to travel for my business in another State asap. Set up second apptmont after more hours on the phone. One faucet was corrected but the *nd needed additional work that couldn’t be performed then. The plumber thought it would cost me an additional $***. He also could not schedule me for when I was in town though I told him I might be gone for a month. He said that would be ok. Then AHS contacted me to say it would cost more like $*** with breakdown of charges to be provided to me Monday. Tomorrow. I called American Home Shield yesterday to get those charges and they don’t have the breakdown either. It’s ‘by the jib’. And the representative said that’s the way all the plumbers you have working for them do it. I can’t imagibe customers are happy about that. Then I received an email saying the job was complete and was asked to rate Air Shield and AHS. I gave you both a * Star. **Is there a number that doesn’t take ** minutes on hold to reach someone.
It’s not fixed
I am returning to Nevada this week and want a break down of costs of repair
I hace a real estate agent now broker since **** and have recommended AHS to all my customers. I didn’t realize how difficult it was to use the policy.
Yes, I thought I was getting the breakdown. InsteadI am told the problem is fixed and the case is closed.**I asked for a call back over an hour ago. When do I get acall back?**I just looked at your notes at *:**am and you say the problem is fixed! It is NOT fixed
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American Home Shield

Plumbing
Customer service issue
Reported by GetHuman1115773
Sep 9th, 2018 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 512 others
0 customers following this
Items needed
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Timeline

GetHuman1115773 started working on this issue
Sep 9th, 2018 12:16pm
GetHuman1115773 indicated the issue is not fixed yet.
Sep 9th, 2018 1:35pm
GetHuman1115773 indicated the issue is not fixed yet.
Sep 9th, 2018 1:57pm
GetHuman1115773 indicated the issue is not fixed yet.
Sep 9th, 2018 2:17pm
GetHuman1115773 indicated the issue is not fixed yet.
Sep 9th, 2018 2:18pm
GetHuman1115773 indicated the issue is not fixed yet.
Sep 9th, 2018 2:39pm
GetHuman1115773 indicated the issue is not fixed yet.
Sep 9th, 2018 3:28pm
GetHuman1115773 indicated the issue is not fixed yet.
Sep 12th, 2018 5:21pm

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