I recently went to use my card to finish purchasing keepsake urns for my wife who passe...

GetHuman5832951's Account Access issue with American Express Serve from March 2021

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The issue in GetHuman5832951's own words
I recently went to use my card to finish purchasing keepsake urns for my wife who passed away recently. The card was declined several times so i called the number on the back of my card and spoke with several representatives including a supervisor named Sherman. They cant and wont tell me anything accept they are saying i violated the Terms of agreement, but wont say what. This is my only account and it has money in that i saved for my wifes services. They will not give me back my account, or money and are telling me the only way to get answers is to mail them (which i did this morning) Priority mail with tracking. This is not fair because there is NOTHING i could or would do to sacrifice my account that ive had for roughly * years with * issues. I just need my money to survive and pay for stuff for my wifes services, this is just horrible and seems Illegal to just keep everything with no answers. I really would appreciate your help

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American Express Serve

Account Access issue
Reported by GetHuman5832951
Mar 12th, 2021 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2378 others
0 customers following this

Timeline

GetHuman5832951 started working on this issue
Mar 12th 7:23pm
GetHuman5832951 indicated the issue is not fixed yet.
Mar 12th 7:23pm
GetHuman5832951 indicated the issue is not fixed yet.
Mar 12th 7:23pm