Hard luck if you don't possess the necessary documentation to initiate a complaint. What then?

American airlines is a billion dollar corporation.*They make it difficult to report bad behaviour or file a complaint.*I would like to make contact with Sean Bentel,Head of customer relations *in order to obtain an unbiased opinion over a series of events, over which I had no control.*In essence American Airlines and the individuals concerned are playing the victim to circumstances they themselves created.It is a classic example of how a huge corporation can turn an everyday problem in to a minor scandal by treating a customer badly and then by treating them even worse.*The ensuing complaint includes threats by an employee as well as assault.*In addition I have yet to recover a sum of money in excess of some four thousand pounds held in trust by an ex AA employee and accrued over a number of years.*Retirees are invoiced and required to submit immediate payment on line for flight benefits.

In excess of eight years.

Facts are stubborn things. Made difficult by having to deal with entrenched attitudes