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GetHuman7213811's customer service issue with American Airlines from March 2022

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The issue in GetHuman7213811's own words
American airlines is a billion dollar corporation.*They make it difficult to report bad behaviour or file a complaint.*I would like to make contact with Sean Bentel,Head of customer relations *in order to obtain an unbiased opinion over a series of events, over which I had no control.*In essence American Airlines and the individuals concerned are playing the victim to circumstances they themselves created.It is a classic example of how a huge corporation can turn an everyday problem in to a minor scandal by treating a customer badly and then by treating them even worse.*The ensuing complaint includes threats by an employee as well as assault.*In addition I have yet to recover a sum of money in excess of some four thousand pounds held in trust by an ex AA employee and accrued over a number of years.*Retirees are invoiced and required to submit immediate payment on line for flight benefits.

GetHuman7213811 did not yet indicate what American Airlines should do to make this right.

In excess of eight years.
Facts are stubborn things. Made difficult by having to deal with entrenched attitudes
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American Airlines

Customer service issue
Reported by GetHuman7213811
Mar 13th, 2022 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 4119 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman7213811 started working on this issue
Mar 13th, 2022 9:27pm