American Airlines Customer Service Issues

Hello, I have a question. Is there a new requirement called BTA (Basic Transport Allowance) that the UK immigration has recently put in place? A lady, 35 years old from Texas, is planning to travel for work to my place in the UK. Initially, she reserved $[redacted] for the ticket, but now she's being asked for an additional $[redacted] as part of this supposed BTA. This money is said to be shown at the UK entry point. I'm trying to verify if this is a legitimate requirement under the new regulations. I need to gather more information about this as it seems to be a new rule for Christmas. Please assist me in confirming the authenticity of this requirement as it is crucial. Thank you. Sincerely, Paul Bridge. 12/9/[redacted].

I will have a 10-hour layover in Miami. I need my bags for the hotel and to change clothes. I don't want them to go directly to PHL. I will fly AA [redacted] arriving at 7:37 PM, then have a layover of 10 hours, and leave at 8:43 AM the next day from Miami to PHL. Can I get my bags in Miami to stay at the hotel and recheck them the next day? It's essential because I have a child and can't manage with carry-ons. Thanks.

As a gold member with lifetime status and a million miler club participant, my partner and I recently faced issues on a trip booked with AAdvantage miles. Despite changes to our flights prior to departure, a miscommunication between American and Qatar led to a situation where Qatar had no record of our booking. We had to purchase last-minute coach tickets despite originally booking business class ones, resulting in unexpected expenses of $[redacted]. Furthermore, with Covid-related travel restrictions preventing our journey to Japan, we had no prior notification from American. Our disappointment extended to missing out on premium cabin experiences we had planned. Despite having travel insurance, the unforeseen circumstances were not covered, leaving us frustrated by the lack of support we received, especially in comparison to oversold flights in the US where generous vouchers are offered. The entire ordeal left us questioning the mix-up with our ticket names and the lack of communication between the airlines.

I utilized my Advantage miles for booking a hotel room in Albany, New York on 9/3 and 9/4. I encountered three issues during my stay and reported them to the front desk without any resolution. Despite reaching out to the hotel reservations desk at AA, they have been unhelpful as the hotel has not responded to their information request. I find myself caught in the middle of this situation. I am seeking a full or partial refund of the [redacted] miles I spent. Since I chose this hotel based on AA's recommendation on the site, I think AA should take responsibility. The situation ID is 282w2u2 and the booking ID is [redacted]3, with ticket number [redacted]7.

We have a round trip reservation with American Airlines (operated by British Airways) and need some clarifications about our itinerary. Upon arriving at London Heathrow on December 22, [redacted], at 1:05 pm on Flight AA6656, we would like to know the terminal for this arrival. For our departure to Boston at 4:40 pm on Flight A6966, we need to know which terminal at London Heathrow this flight will depart from. We also seek information on whether these terminals are located on the air side or land side. Additionally, we would appreciate details on any air side bus service available for transit passengers. As transit passengers, do we need to pre-book a Covid test upon arrival at London Heathrow if we have a negative test taken one day before our departure from Bangalore? Lastly, we have inquiries about luggage handling, insulin storage for a diabetic passenger, and carrying tablets in the cabin baggage.

During my recent flight from Tucson, AZ to Orlando with American Airlines, I encountered a series of incredibly frustrating issues. The flight, with a layover in Phoenix, was delayed due to the absence of a Captain. This critical information was not communicated effectively to passengers. Despite being assured by a reservations clerk that I might make the connecting flight, upon arrival in Phoenix, I learned it had departed minutes before. This led to a cascade of problems, including not having necessary medication and being rerouted to a hotel where further inconveniences arose, like being asked for a cash deposit. The lack of communication and poor handling of the situation by American Airlines has left me thoroughly disappointed and even caused me to miss my son's wedding. I am seeking compensation for the significant impact this experience had on me. My attempts to reach out for a formal complaint have been met with disconnected numbers and unhelpful responses. I am deeply dissatisfied with the service provided and the lasting effect it had on me.

My name is Aaron Anderson. I want to report an issue with my baggage charges on my recent flight. On November 27, [redacted], on flight AA371 from New Orleans to Oklahoma City, OK, I was incorrectly charged $[redacted] for 4 bags instead of the correct amount of $[redacted]. This occurred during the return flight to Oklahoma City, OK. The mistake happened when a few attendants were helping with our bags. I have documented the charges on my credit card statement. I am seeking information on how to go about obtaining a refund for the overcharge. Thank you.

I'm reaching out for my sister as she is dealing with a challenging situation. Scheduled for a flight to Providence, Rhode Island on December 25 with her family of six, they face a sudden health emergency. Her husband suffered a massive heart attack today and is currently hospitalized. While they purchased travel insurance for Covid, they did not anticipate a medical crisis. The question now is whether they can receive a refund or reschedule their trip for the summer given the circumstances. I am seeking guidance on how to proceed to bring some peace of mind to my sister during this stressful time. How does the protocol work in such cases where a family member is hospitalized just days before the trip?

My son traveled home for Thanksgiving. During check-in, he was bombarded with multiple upgrade options. Despite being only 18 years old, he panicked and paid $[redacted] for an upgrade upon seeing "only one seat left," out of fear of being denied boarding. I promptly contacted American Airlines within 15 minutes to request a refund for the upgrade, but was directed to inquire at the gate. At the gate, we were advised to visit www.aa.com/refund, only to find that the link was broken. It has been a frustrating and confusing experience considering we already purchased a costly ticket. Can my son please receive a refund for the $[redacted] he inadvertently spent on the upgrade?

I was scheduled to depart from Tucson AZ on December 3 at 9:30 p.m. bound for Orlando with a layover in Phoenix. Despite arriving at 8:00 p.m. and checking in, the flight was delayed without any explanation, ultimately departing after midnight due to the lack of a Captain, information that was not communicated upfront. Consequently, my daughter and I missed our connecting flight to Orlando and faced rude service. Following a series of unfortunate events, including being without necessary medication, being misled about our luggage, and encountering difficulties at the hotel provided, I missed my son's wedding, a truly heartbreaking experience. American Airlines failed to address my grievances adequately, leaving me greatly disappointed and seeking reimbursement along with a resolution to this distressing ordeal.

My luggage was delayed, and a man called claiming he was delivering it, but never showed up. Now, the number is out of service. I need my belongings. I checked my bags in Toronto at 5:30 am on December 16 and have been stuck in the same clothes since. All my possessions are in those bags. No one is assisting me, and I couldn't get the delivery company's name. I was on hold for two hours yesterday and still don't know where my bags are. Please assist me!

Hello there, I recently received information from my travel broker regarding adjustments to my flight schedule. My reservation number is LRJOMN, and my flight was originally set to leave Buenos Aires for Munich on December 23rd at 10:00 PM local time. Regrettably, my broker failed to notify me of these changes, prompting me to contact AA Customer Service via phone. Unfortunately, I have been unable to reach anyone for assistance. As there are urgent COVID-19 testing requirements to consider, I kindly request clarity on the flight changes to facilitate necessary adjustments. Thank you for your understanding and support.

I initially made a reservation with Reservation RGRGUQ to fly from PHX to PIT on 12/24/21. I mistakenly changed the reservation to depart on 12/25/21. This change was made in error. I am requesting to revert back to the original reservation to depart from PHX on 12/24/21 without any fare increases or penalty fees. I would also appreciate assistance with correcting this mistake promptly. Additionally, I hold AAdvantage Gold Status with member number E2L1496. As a charter pilot, I kindly request a complimentary exit row upgrade without any extra charges. Thank you, JK.

My bag should be in Fort Lauderdale. I was supposed to fly on Sunday, 19/12/21, but was not allowed to board at the gate because the young man said I had too much hand luggage. I had a first-class ticket and then had to be rescheduled, but there was only an economy flight available. My big bag had already been accepted for travel, and I had checked in online, but due to delays in security check-in, I arrived at the gate about 2 minutes late. I am now traveling back to Sydney, Australia, as I can't bear the stress of travel at this time of year, and due to COVID testing and associated restrictions. I would like my cream-colored large suitcase to be transported to 20 R Angle Rd., Dubbo, NSW, Australia, at your earliest convenience. This has been a very traumatic experience, and I doubt I will ever fly with AA again despite being a member of the Oneworld alliance and a member of Qantas Frequent Flyer number [redacted]. Dr. Kaylene McKinnon

I had a very disappointing experience flying back from Brazil to Kansas City. I paid extra to ensure there was food I could eat, due to my dietary restrictions, and to have assistance getting on and off the flights because of recent surgery. I hope to discuss my concerns with someone and find a solution. I am frustrated that my return flight was canceled without catering to any of my needs and that I was not reimbursed for the taxi back to the airport as promised by American Airlines.

My flight scheduled for December 24, [redacted], was unexpectedly altered at 2:00 AM on the day of the flight, causing various issues since I have commitments at my destination. The change was supposedly due to a delay in my initial flight which would cause me to miss my connecting flight. I believe I should have been offered the choice to maintain my original schedule and be rebooked on alternative connecting flights. Additionally, I had paid extra for a seat closer to the front on my original flight, so I am requesting a refund for this additional fee.

Dear Sir/Madam, I am seeking your assistance regarding my travel situation. I had purchased a round-trip ticket from Vienna to Cancun with layovers in London and Chicago through Fluege.de for the dates December 23, [redacted], to January 3, [redacted]. Upon arriving at the airport at 04:45, I was denied boarding for my Vienna to London flight that was scheduled for -7:40. This was due to the recent Covid measures in America from December 23, which now require even transit passengers to be fully vaccinated. I am not fully vaccinated, and I had booked my ticket before this rule was implemented. Currently, I am stranded at the airport, awaiting assistance. Despite my efforts, contacting Fluege.de, British Airways, speaking with airport and AAS staff, I have been unable to change my ticket. I kindly seek guidance on options such as arranging a new flight, requesting a refund, or obtaining a credit for future use of the ticket. Additionally, as a person with disabilities, this situation has created significant challenges for me. Thank you for your attention to this matter. Warm regards, Diana Andreoli

On November 18, I booked and verified two seats on the American Airlines website. I planned one seat for my trip from New York (LGA) to Miami (MIA) and another from Miami to Mexico City (MEX). However, I cannot see these reservations in my AA account. I would like to find out why they are not displaying in the AA reservation system and if the seats I selected for my flights are still reserved for me.

Good evening, Warm greetings, I am writing to respectfully request a change of date for my flight from San Antonio, Texas, to Cartagena, Colombia, under Reservation Number [redacted][redacted], for passenger A.P. Gonzalez Moreno with ID 45.[redacted].[redacted]. Originally rescheduled from December [redacted] to December [redacted], due to the ongoing challenges posed by the COVID-19 pandemic, I kindly ask for the date change once again. I look forward to your response. Sincerely, A.P. Gonzalez Moreno CC [redacted]1 Phone Number: [redacted] Email: [redacted]

My luggage was delayed on my flight from Charlotte to Providence on 12/22, flight [redacted]. It arrived the next morning at 5:14 am, wrapped in plastic and left near a bush. Upon inspection, I found one wheel almost ripped off, while the bag was torn by another wheel. It is a 29-inch hardsided bag that was intact when checked in at Roanoke airport. I submitted a baggage claim on 12/22 within 24 hours, receiving a confirmation message on the screen. However, due to a high volume of reports, there has been no further communication. My return flight is on 12/31, so I had to purchase a new suitcase. The only reference number I have is PVDAA[redacted]2. Should I submit another report for the damages and expect reimbursement from American Airlines? Any assistance is welcomed.