I booked two round trip tickets from Charlotte, NC (leaving *****) to Detroit, MI (DTW...

GetHuman-ssreilly's customer service issue with American Airlines from December 2018

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I booked two round trip tickets from Charlotte, NC (leaving *****) to Detroit, MI (DTW) returning *****. The Record Locator was FUVSOU. Unfortunately, my traveling partner fainted upon getting out of the car on the way to the flight. To make a long story short she had to be taken to hospital by ambulance. I cancelled our flight. The trip was to visit my son and her daughter who recently moved to MI. I then had a credit with AA for both tickets. My daughter-in-law flew to Charlotte because of her mom's condition. She is flying back to Detroit Saturday. I wanted to fly back with her (to see my son), so I booked on the same flight (**** on *****, returning ******, Record Locator LUUCGZ). I paid for it because I was told that I would have to call a reservation agent to use my AA credit. I could not do it online and it was impossible to get through on ***** due to the weather at various airports. There were only a few seats left on that flight and I wanted to get on it. So, my question is: can I apply the credit for one of the cancelled ***** tickets (mine) to the one I just purchased ? Both tickets were purchased using my AAdvantage Mastercard (****************). My AA Advantage ID is *T*WP**.

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American Airlines

Customer service issue
Reported by GetHuman-ssreilly
Dec 27th, 2018 - 4 years ago
Seen by 12 customers so far
Similar issue to 6482 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman-ssreilly started working on this issue
Dec 27th, 2018 8:37pm
GetHuman-ssreilly confirmed the issue is fixed. Hooray!
Jan 5th, 2019 7:09pm