Purchased American Airlines ticket to travel from Newark Airport to Charlotte, NC on No...

GetHuman-maryeil's customer service issue with American Airlines from November 2018

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The issue in GetHuman-maryeil's own words
Purchased American Airlines ticket to travel from Newark Airport to Charlotte, NC on November *, **** for $***.** and returning on November **th for a wedding. On October *rd, I fell and broke my right arm and cannot travel. I know I would not be able to get a refund, but was told that I can use this ticket when I would need it up until September **, **** with no penalties. Record locator is OGLJKU and ticket no. is ************. I have received a letter from Dr. Simon who has been treating me and I should get a letter from the hospital by tomorrow showing that I had to stay over night. What is the process.
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American Airlines

Customer service issue
Reported by GetHuman-maryeil
Nov 2nd, 2018 - a mon ago
I have an issue with American Airlines too
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Seen by 5 customers so far
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Timeline
GetHuman-maryeil started working on this issue
Nov 2nd 6:57pm