Flight canceled, request compensation for extra hotel night incurred.

GetHuman-leaacor's customer service issue with American Airlines from August 2018

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The issue in GetHuman-leaacor's own words
Have a vacation with my husband ... We were scheduled on American Airlines Flight * **** for ******* from HTS to Charlotte to O'Hare. The First leg of the trip was canceled. We flew out the next day. As a result, we had to change hotel reservations and pay the Millenium Knickerbocker Chicago for an extra day in the hotel. We are requesting a refund of $***.** to compensate for the extra hotel night necessitated by AA's last-minute cancellation.
We had to pay for a night at a hotel that we didn't use due to the flight cancellation
Compensate us by refunding $***.** for hotel room.
Over ** years.
Too many previous attempts and frustration to list. This is an extremely difficult system to work with.
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American Airlines

Flight * Hotel
Customer service issue
Reported by GetHuman-leaacor
Aug 13th, 2018 - a yr ago
I have an issue with American Airlines too
Not resolved
Seen by 26 customers so far
Similar issue to 2781 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
GetHuman-leaacor started working on this issue
Aug 13th, 2018 9:47pm