We are flying American Airlines from PHX to CLT * **** and then on to MYR ***** on Sept...

GetHuman967437's customer service issue with American Airlines from August 2018

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The issue in GetHuman967437's own words
We are flying American Airlines from PHX to CLT * **** and then on to MYR ***** on September * and returning on September ** MYR to CLT ***** and CLT to PHX *****. My husband had a stroke. He is mobile but needs his walker for stability. *). How do I transport the walker once we are heading into the plane? Do I need a cover or will it be OK just folded up?**). Do you have pre-boarding and do I get that at check in or can I arrange it ahead of time?**). Is there transportation from ticketing to the gate as he does not have the staminal to walk as far as most gates are?**). He has multiple joint replacements so he always has to be either hand or machine scanned at security. Will there be any problem with the process or is there someone who helps us with this? *Our names are David Louis Schenkar and Cheryl Ann Dill Schenkar AA confirmation code HCNGTZ*We already have seat assignments.*Thank you for your assistance.
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American Airlines

Customer service issue
Reported by GetHuman967437
Aug 8th, 2018 - 7 mons ago
I have an issue with American Airlines too
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Seen by 6 customers so far
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GetHuman967437 started working on this issue
Aug 8th, 2018 6:34pm