On ******** my wife and I flew from CVG to Bangor, Maine, flight **** to PHL and flight...
GetHuman-cefrost's customer service issue with American Airlines from June 2018
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The issue in GetHuman-cefrost's own words
On ******** my wife and I flew from CVG to Bangor, Maine, flight **** to PHL and flight **** to BGR (AA Record Locator DAIHDB). When we arrived at CVG the baggage line was very crowded so someone suggested we use the kiosk to pay for our one checked bag. I don't fly that often was wasn't very familiar with the kiosk. As I was working my way through the numerous pages I got to where I thought the bag check was so I checked one and paid for it only to find I hadn't reached the correct page yet. So after I finally did pay for one checked bag I found out that I had somehow paid for priority boarding, the last thing I wanted. I asked the person handling our bag about it and she said she could not help, and to ask at the boarding gate. When I asked at the boarding gate, she said she could not help but that I should call the reservation line and they could help me get it refunded. One we arrived in Maine I called the reservation number and explained the whole thing to her and she gave me a ticket number to use on the AA website (*************) for a refund. Here I am on vacation trying to do this on my phone and could get nowhere with that. So we just decided to enjoy our vacation and address it when we got home. That gave me plenty of time to think this through and as I see it there are two ways this can go: AA can refund me the $**.** for something that I got only because the kiosk was so confusing and certainly something I did not want or use, and then I will be very happy and continue to fly American Airlines for any future trips (even though our flight home was delayed for almost three hours as we sat on the plane, but I understand those things do happen). Or, AA can decide that the $**.** that they mistakenly got from me is worth more than having me as a satisfied long term customer. It really comes down to a business decision. I have been very nice and and done everything I was told to do to remedy this all to no avail. So now, rather than calling yet again, I am laying out the entire story and will wait for your response. My hope is that you do the right thing. *With sincere thanks!
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