Hi *We were on vacation to Greenville south Carolina from Toronto Ontario*It was amazin...

GetHuman-raniaz's customer service issue with American Airlines from April 2018

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Help with my American Airlines issue
Before contacting them, items GetHuman-raniaz may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
GetHuman-raniaz's next move: have a American Airlines rep call.
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The issue and preferred resolution, in GetHuman-raniaz's own words:
Hi *We were on vacation to Greenville south Carolina from Toronto Ontario*It was amazing vacation until the return trip which includes over **hrs layout in Charlotte arrived to Charlotte about *:**am after over ** hours waiting we were so exhausting we were told that there is a * hours delay with me and my husband having work and my kids having first day of school the next morning it was very frustrating *After more than * hours trying to find flight the first available was next morning which means the first day of school for my kids is ruined *Unfortunately after that we had a family Crisis that's why I didn't contact u till now I will never forget what happened to me and my family in this trip we never experienced such a situation before *Flight number was AA****
I trust that American Airlines will make this right and come up with a resolution that is fair.
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American Airlines

Customer service issue
Reported by GetHuman-raniaz
Apr 27th, 2018 - 3 mons ago
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GetHuman-raniaz started working on this issue
Apr 27th 1:55pm