I purchased a flight for myself and * other family members as ( my daughter was going t...

GetHuman4103093's customer service issue with American Airlines (UK) from December 2020

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The issue in GetHuman4103093's own words
I purchased a flight for myself and * other family members as ( my daughter was going to married in Jamaica) paid in full on the **th February **** for £*,*** via travelcrew. Due to covid** our flight was cancelled of which I contacted travelcrew via email about my refund for £*,*** the man requesting my his name is Spencer, he informed me that the refund could take upto *****wks which would bring my refund to December **** wasn't happy but there was nothing I could do. *Now being December **** I contacted Spencer via phone obviously wanting my refund £*,*** , Spencer told me hold the line while he checked the progress came back on the phone line & said thats fine we can offer you £*,*** after getting very angry he then offered me £*,*** & saying the taxes are the deduction on American Airlines side & thats all he has received on my refund, im so frustrated by this & I know I'm entitled to my full amount £*,*** .... please help.

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American Airlines (UK)

Customer service issue
Reported by GetHuman4103093
Dec 4th, 2020 - 3 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 69 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman4103093 started working on this issue
Dec 4th, 2020 11:52am

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