When my flight was changed to you from BA why was i changed from business class to econ...

GetHuman5315954's Change flight issue with American Airlines (UK) from September 2020

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The issue in GetHuman5315954's own words
I am trying to find out how you think i can land in America with out an ESTA and why you have kept all our money, but changed us to cheaper seats ... When my flight was changed to you from BA why was i changed from business class to economy class with no refund and how do you expect us to stop in Miami when we can not get an ESTA due to the current situation. I have sent E mails to other contacts on your web site and was told i would hear back but have heard nothing.*As we are not able to fly to America i was wondering why we can not have a refund or a voucher to travel next year and why we were not offered any money back for our seats being changed with out ever checking with us.
I would like this resolved by just given us our money back so we can rebook when we are allowed to enter America.
I have already tried contacting customer services was told it was being looked into, but heard nothing back since. I think you are being very unfair as it is not our fault that we cannot get an ESTA at the moment and we certainly did not give the ok to change our seats with out a refund.
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American Airlines (UK)

Change flight issue
Reported by GetHuman5315954
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 65 others
0 customers following this

Timeline

GetHuman5315954 started working on this issue
Sep 30th, 2020 10:39am
GetHuman5315954 indicated the issue is not fixed yet.
Oct 5th, 2020 9:09am

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