Need to pick up baggage for my grandparents

GetHuman744957's customer service issue with American Airlines Baggage from June 2018

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GetHuman744957's next move: talk to a American Airlines Baggage rep without waiting on hold.
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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman744957's own words
The problem: Need to pick up baggage for my grandparents
GetHuman744957 did not yet indicate what American Airlines Baggage should do to make this right.
I have an issue with American Airlines Baggage too
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American Airlines Baggage

Customer service issue
Reported by GetHuman744957
Jun 3rd, 2018 - 5 mons ago
I have an issue with American Airlines Baggage too
Not resolved
Seen by 2 customers so far
Similar issue to 66 others
0 customers following this
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Timeline
GetHuman744957 started working on this issue
Jun 3rd 2:05pm