Need to pick up baggage for my grandparents

GetHuman744957's customer service issue with American Airlines Baggage from June 2018

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Help me with my issue
Before contacting them, items GetHuman744957 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
GetHuman744957's next move: have a American Airlines Baggage rep call.
Always use the GetHuman Phone tocall American Airlines Baggage. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman744957's own words:
The problem I ran into: Need to pick up baggage for my grandparents
I trust that American Airlines Baggage will make this right and come up with a resolution that is fair.
Help me with my issue
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American Airlines Baggage

Customer service issue
Reported by GetHuman744957
Jun 3rd, 2018 - 17d ago
I have an issue with American Airlines Baggage too
Not resolved
Seen by 2 customers so far
Similar issue to 66 others
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Timeline
GetHuman744957 started working on this issue
Jun 3rd 2:05pm