Was physically attacked and hurt and cannot make flight on March **th.*Am being refused...

GetHuman-sciolle's customer service issue with American Airlines AAdvantage from March 2019

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The issue in GetHuman-sciolle's own words
Was physically attacked and hurt and cannot make flight on March **th.*Am being refused a later flight due to surgery and recovery period needed.*I am ** years of age and cannot recover that quickly. But because it will be a year old ticket and I am an AA advantage member my ticket will be cancelled instead of rescheduling for later in the year when I will be well again to travel. How unfair.I have written and no one answers. me at all.*my Record locator number is BMYZIV*I WAS GIVEN WRONG INFORMATION FROM THE MILANO ITALY OFFICE TELLING ME I COULD FLY LATER IN THE YEAR AND THAT WAS NOT TRUE BUT I AM ASKING FOR HELP. WE ARE OLD AND CANNOT AFFORD TO LOSE THESE TWO TICKETS TO RETURN HOME.*PLEASE HELP. I ONLY HAVE A CELL PHONE HERE IN ITALY WITH VODAPHONE AND THE NUMBER IS ***********. EMAIL IS *****@***.com. THE DEPARTURE DATE IS MARCH **.*PLEASE HELP WE TWO SENIORS.*THANK YOU.
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American Airlines AAdvantage

Customer service issue
Reported by GetHuman-sciolle
Mar 13th, 2019 - 5 mons ago
I have an issue with American Airlines AAdvantage too
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GetHuman-sciolle started working on this issue
Mar 13th 5:31pm