Charged for one year old lap baby

GetHuman-vdjewell's customer service issue with American Airlines AAdvantage from February 2019

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The issue in GetHuman-vdjewell's own words
I was charged for my *-year-old lap baby when I called in to make reservations. I asked if there was a charge for him and was told no. However, once the email was received for my ticket confirmation, I was indeed charged and immediately called back for a refund. I was told the money would be refunded back to my card since it was not my intent to purchase that ticket and the DOB of my child was given at the time of purchase. I called again when I did not see the transaction on my account and was then told the ticket was nonrefundable and I would not receive a refund, although the ticket purchase was the fault of the customer service rep and to contact AA via their fax number.
I would like a refund of the total fare and fees charged
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American Airlines AAdvantage

Customer service issue
Reported by GetHuman-vdjewell
Feb 17th, 2019 - 8 mons ago
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GetHuman-vdjewell started working on this issue
Feb 17th 9:15pm
GetHuman-vdjewell indicated the issue is not fixed yet.
Feb 17th 9:16pm