My flight on ****** ( flight * ****) departing from Melbourne, Florida to Charlotte was...

GetHuman-dollyha's customer service issue with American Airlines AAdvantage from February 2019

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The issue in GetHuman-dollyha's own words
My flight on ****** ( flight * ****) departing from Melbourne, Florida to Charlotte was delayed. This caused me to miss my connecting flight to Newark. Flight ****. The agent in Melbourne told me he would put me on the next flight to Newark “ just in case I missed my connection. Well I did miss my connection, as the plane landed at *** & my connection was at ***. I was directed to customer service across from gate C-* for assistance. The agent there , I believe her name was D. Silva? She was at the far right terminal as you are facing the desk, was rude & abrupt with me. I told her my situation & she asked for my I’d then handed me a boarding pass. She had placed me in the last row. I asked her if I could be further up & get an isle seat, as that is why I paid more ( I need to use the rest room often) She told me I already was issued a seat & could not be moved now. I asked her if a closer to the front isle seat was available & she told me again, I already has a seat & proceeded to call the next person in line. I said, excuse me, I paid extra to pick a seat, could she tell me if a different one was available. I said this was not a fault of mine that I missed my connection. The plane landed at *** & my connection was ***. I had to go from gate E ** to gate C ** ( I believe) she then said it was my fault & I should be happy I had a seat! Unbelievable! At the gate the agent gave me a new seat. When I got on the plane there were at least **seats available between rows * & **, more then half isle. Ms. Silva had me in row ** seat f. The gate agent put me in row ** seat d. *The interaction I had at customer service was totally unacceptable to me. I travel often & I’m seriously considering never flying AA again. You have always been my first choice, but not anymore.*There should be a way I am compensated for this rude, unprofessional & aragant behavior. *Dolores Koenig
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American Airlines AAdvantage

Customer service issue
Reported by GetHuman-dollyha
Feb 15th, 2019 - 8 mons ago
I have an issue with American Airlines AAdvantage too
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Seen by 13 customers so far
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GetHuman-dollyha started working on this issue
Feb 15th 1:43am