Amazon Customer Service Issues

I placed an order for an iPhone 13 on Amazon on July 22, [redacted], at 7-8 PM. The tracking indicated it reached the final delivery point on July 23, [redacted], at 8:37 AM. Despite a promised delivery window of 11 AM to 3 PM that day, no further updates were provided. Despite multiple calls to customer service, each time I was given a new delivery deadline without receiving my product. After a series of rescheduled delivery times, it was suggested to cancel and reorder at a higher price due to the end of the Prime Day sale. Despite the ongoing delays and issues, Amazon refused to provide any compensation for the inconvenience caused. It seems unfair that customers like me are expected to bear the additional costs for Amazon's errors. There should be better contingency plans in place for high-demand periods like Prime Day, and customers should not be penalized for delivery problems that are beyond their control. I urge Amazon to resolve my order promptly and implement procedures to prevent similar incidents from occurring in the future.

I reached out to Eastern Atlantic Sports Source LLC regarding a pair of starting blocks I bought a year ago with a three-year warranty. After one of the pedals broke, they agreed to send a replacement on 6/8/22. Despite multiple follow-ups from my end including providing pictures and answering their queries, I have not received a tracking number or the replacement part yet. My initial contact was on 6/6/22 with Amazon order number [redacted]-[redacted]. Their response on 6/8/22 assured me of the replacement shipment, but as of 6/17/22, I am still without tracking information on the replacement. I have respectfully requested for an update or a refund if the replacement cannot be delivered promptly.

Hi, this is Bonnie addressing an issue with the UPS return. My husband is Andrew Hunt of [redacted] Colony Dr, Meraux, LA [redacted], who made the original order. On July 18, [redacted], we dropped off 3 Amazon return packages at UPS. The receipt we received only listed 2 packages with tracking numbers, but not the third package containing an iLIVING Wall Mount Variable Speed fan. I have received refunds for the 2 packages with tracking number 1Z2475W[redacted], but the third package is missing. I believe all 3 packages were labeled at UPS. Please assist me in tracking the missing package for a refund. Could you contact me via email or text with any updates on this issue? I suspect the missing package may be in the lost items section. Thank you for your help and I look forward to resolving this matter promptly.

A few months ago, my account was compromised, and unauthorized purchases were made on Amazon. Despite my credit card agent confirming the recent credit for the disputed item, I am still unable to access my account. The issue is that I am being asked to provide a government ID, which I am hesitant to do as a long-standing and loyal Amazon customer with a consistent address and purchase history. This situation feels unfair as I have not engaged in any wrongdoing.

We placed an order for a rollator walker for our elderly parent, which was delivered to a family member. There was a mix-up regarding the return timeframe, which was thought to be due by July '30' instead of within 30 days. Since we were evaluating another rollator offered by a friend, the item remained unassembled, leading to the oversight. Our daughter, who bought it for her grandmother, tried to return it after realizing the error, but by then, three days had surpassed the 30-day window. We kindly ask for a courtesy extension considering the circumstances. I, the mother, am contacting you on behalf of my daughter, as we just located the correct channel to reach out for assistance. The order number is 11-[redacted]-[redacted].

Dear Amazon Customer Service, I recently received an order that was delivered to the wrong address. The items that were sent incorrectly include: 1. Lemorosy Women's Plus Size Full Coverage Non Padded Wireless Minimizer Bras (36DDD, Pink) - 2 ordered on Jul 21, [redacted]. 2. Goodidea Striped Bohemian Floral Paisley Comforter Set, Boho Hippie Geometric Bedding Set King 3 Pieces - 2 ordered on Jul 21, [redacted]. 3. Women's Halter One Piece Swimsuits Tummy Control Swimwear V Neck Bathing Suit (XL, heihua) - 2 ordered on Jul 21, [redacted]. 4. "No Man Knows My History: The Life of Joseph Smith" book - 1 ordered on Jun 6, [redacted]. 5. Fun Niece Humor Gifts | Funny Saying Nacho Average Niece T-Shirt - 1 ordered on Jun 6, [redacted]. I would appreciate it if you could assist in locating the correct delivery address for these items. Thank you for your attention to this matter. Sincerely, A Concerned Customer

Several packages were recently delivered to the building and left unattended in the lobby, along with mine and around 8 others. The open boxes included Kitty Litter, which could have been taken by any of the [redacted]+ residents in the building who passed by. Luckily, I was home and received an internet notification in time. I look forward to trying the arthritis spray. It might be beneficial to consider delivering packages directly to residents to avoid them being left in plain sight and prevent incidents like this from happening in the future.

I returned an Acer PC monitor at a Kohl's store on July 25, [redacted]. Usually, after returning an item at Kohl's, I receive an email notice from Amazon within a few hours confirming the return processing. However, it has been over 24 hours, and I have not received any notification or update on my return. The Kohl's Tracking ID for this return is KOH[redacted], and the return was timestamped on 07/25/[redacted] at 15:05 in Henderson, NV. I hope to verify if the Tracking ID matches the Acer monitor I returned and resolve any potential issues with my return promptly.

Dear forum members, I am writing to seek assistance regarding the closure of my account. My name is C. R., and my account information is [redacted], with the payment method ending in [redacted]. On June 29, my account was closed, despite my efforts to comply with all the requested information for its reopening. Despite numerous attempts, my account remains inaccessible, causing frustration. Additionally, an order for 3 televisions resulted in only 2 items being delivered. I have been unable to process a refund due to the unresolved account issue. I am reaching out for support as I continue to face challenges in resolving this matter. Thank you. Kind regards, C. R.

Hello, Several months ago, my account was breached, and around £[redacted] was spent without my authorization. I reported this fraudulent activity to my bank, but regrettably, I failed to return the required documentation. Consequently, the money was deducted from my Barclays account again. Despite numerous calls to Amazon customer service over multiple weeks, I have not received the promised email to regain access to my account. Each time I contact them, they assure me that an email will be sent within 24 hours, but I never receive it. I am incredibly frustrated with this situation and would appreciate prompt assistance in recovering my funds. The associated email address for the compromised account is [redacted] Unfortunately, it seems the perpetrator changed the password, rendering me unable to access my Amazon account using my usual credentials. At present, my Amazon account is inaccessible, and despite the considerable sum spent without my consent, I have not received any help or resolution from Amazon. Your prompt attention to this matter would be greatly appreciated. Thank you, Evie

I need assistance with updating my Amazon shipping address. Despite usually changing it manually during orders, the system did not allow me to do so on my latest purchase on 7-27-[redacted]. Consequently, my items are being sent to an outdated address. I have already made the payment and I'm concerned about the package getting lost. While a staff member tried to assist me, they couldn't access my account or send an email. I believe Amazon can resolve this issue by allowing me access to my account via email so I can update the shipping address promptly.

I have contacted Amazon numerous times regarding an incident with one of your delivery personnel. During a delivery, the driver pushed my husband, causing him to fall on the cement walkway. Consequently, he sustained injuries including cut knees, bruised elbows, arms, and a cut that resulted in a black eye. Due to this, most of my perishable groceries were lost, as I had to call for medical assistance and law enforcement. I proceeded to press charges against the driver, believed to be from UPS but identified by neighbors as an Amazon driver. My husband, who is 77 years old and disabled, was left on the ground without aid. I am requesting a phone call from a representative and compensation for the lost groceries and his injuries. I can be reached at [redacted]- [redacted]. I prefer calls over texts. The incident occurred on July 21, [redacted], around 1:00 pm, and the police have filed a report.

I am the Property Manager at Winston Towers [redacted] Condominium. There was a previous tenant, Vita EEP LLC, residing in unit [redacted] over a year ago. Despite their departure, we receive numerous packages for them that we are forced to discard because Amazon does not retrieve them. This poses a significant challenge for me and our security desk. I kindly request that you review your records for Vita EEP LLC and eliminate the delivery address of [redacted] 174th Street Sunny Isles Beach, FL [redacted] from their profile. Since we lack their contact information, halting these deliveries is impossible. Disposing of these items is wasteful. Your assistance in addressing this matter would be greatly appreciated. Sincerely, Tania G., Property Manager Winston Towers [redacted] Condominium Association, Inc.

Dear Sir/Madam, URGENT UPDATE: I placed an order for a phone on exchange for my daughter, Pallavi Pathak, from her account linked to mobile number [redacted]. Yesterday, the delivery person visited our home and requested Pallavi to download an app on her old phone for inspection. He mentioned returning in an hour, but after waiting over 2 hours, he postponed the visit to 2:30-3:30 pm. Unfortunately, he did not show up. Later, we discovered that the delivery was rescheduled for today. Regrettably, the delivery agent hasn't arrived yet and is unreachable. Each attempt to contact him results in a busy signal or no response. This issue is time-sensitive as Pallavi is traveling abroad, and the phone must be delivered today. Your immediate attention to this matter would be greatly appreciated. Best regards, N G Pathak [redacted]

I required a return label as there was no UPS Store nearby. Despite calling Amazon Customer Service several times, I only received automated responses directing me to use the online return platform, which did not enable label printing. When I insisted on speaking to a live representative during my next call, I was able to schedule a complimentary UPS pick-up for the following day.

I am experiencing an issue with my account as the recovery phone number was changed without my authorization. I attempted to contact customer service using the provided number, but after modifying the prefix to call from the UK, I reached someone who claimed to be from Amazon but seemed uncooperative and disconnected the call. I am seeking comprehensive information on the data you have about my account and a direct line to your data management team to rectify this matter efficiently. Kind regards, M. Allchin

Subject: Issue with Order Delivery to Port Townsend Post Office Order # [redacted]-[redacted] Hello, I'd like to address an issue with the delivery of my recent order to the Port Townsend Post Office. I have a consistent delivery preference for this location, which Amazon approved. However, despite my selection, the item was delivered elsewhere. Due to this error, I would like to cancel the order. As a loyal Amazon Prime member and a frequent customer, I trust that this matter can be resolved promptly. Thank you, J.V.

Hello, I have faced difficulties accessing my Amazon account for nearly a month now. After changing my phone number due to relocating countries, I am unable to receive the verification code. Despite being given numerous case numbers, like KDP Case #[redacted]7, the issue persists. Accessing my books has become a major concern. The support team seems to be leading me in circles, always directing me back to the sign-in page that requires verification via my old phone number. I urgently need assistance from someone capable of resolving this matter. Despite being assured that the verification requirement was removed, repeated discussions with Mohammed Afsal prove otherwise. I have provided extensive proof of my identity, including sending my passport, but the problem lingers. I fear that my personal information is at risk of being exploited for fraudulent activities. I can be reached at +64 21 0[redacted]. I am currently in New Zealand after moving from Australia, which led to these complications. Thank you, L. R. Perie

Order Number: [redacted]-[redacted] Back in early June, I mistakenly ordered an XL size instead of an LG size in the LONXU Women’s Silk Satin Pajamas Set Sleepwear in Royal Blue, costing $32.38, which was delivered on June 10. Due to illness, I couldn't make it to return the item within the required timeframe by July 10. I kindly request your assistance in exchanging the XL size for the correct LG size. Your help in this matter is greatly appreciated. Thank you.

For the past 2-3 years, my shipping address at [redacted] Mission Avenue, Lot 29, Carlsbad, New Mexico, [redacted], has been restricted in your system to ship exclusively via UPS. The US Post Office does not deliver to my address, which has been confirmed by Amazon. Due to my work schedule, it is challenging for me to collect packages from the post office or my small private mailbox, as I am out of town from 6:00 a.m. to 6:00 p.m., six days a week. Larger items that do not fit in my mailbox are held at the post office, but they are only open Monday to Friday, from 9:00 a.m. to 5:00 p.m., making it difficult for me to pick them up. I rely heavily on Amazon for its convenience, and unfortunately, the last two orders of outdoor string lights were shipped via USPS and will be returned as undeliverable. Despite explaining my situation to a customer service representative, my address has not been reflagged for UPS deliveries. If this issue persists, I may have to reconsider my Prime Membership after being a loyal member for over 20 years. I hope this message reaches a person who can assist. Your attention to reflagging my address for UPS deliveries at [redacted] Mission Ave. is greatly appreciated. Sincerely, Duke G. [redacted] [redacted]