Asked to return daughter's late birthday gift?

GetHuman-nikkeesa's Refund an Order issue with Amazon from March 2021

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The issue in GetHuman-nikkeesa's own words
Hello, I ordered an item (Dr Brown Bottles, purple bottles *oz) and these were guaranteed delivered by the **th of March. This is my daughter*s bday* These did not show up until ****, * days after her birthday* When I contacted customer service by chat, they told me there is nothing they can do. Then offered me $*. I asked for a refund of the purchase amount and they said no. They said this is not possible because I used a promotional credit for purchase. I asked them to reissue the credit and he this is not possible unless we return the bottles. I don't see how it is reasonable to ask me to ask my daughter to send back her very late birthday present and I told him as much. He continued to say for a long time that there is nothing he can do and that unless the bottles are returned, he cannot help. I advised this is a horrible option and that i would simply just purchase from elsewhere in the future He did eventually agree to give the credit but only after telling me no reputedly. why? Why did he waste such a huge amount of my time? I don't understand how it made sense to ask e to send the bottles back when I already told him they were for her birthday?

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Amazon

Refund an Order issue
Reported by GetHuman-nikkeesa
Mar 29th, 2021 - 4 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 65415 others
0 customers following this

Timeline

GetHuman-nikkeesa started working on this issue
Mar 29th 10:44am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:44am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:44am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:44am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:44am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:46am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:46am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:46am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:46am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:47am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:47am
GetHuman-nikkeesa indicated the issue is not fixed yet.
Mar 29th 10:48am