Amazon Customer Service Issues

Hello, my name is William W. On February 4th, I bought four items in a single order (order# [redacted]-[redacted] for $37.31) from Amazon using my Prime account linked to my Chase card. After receiving a message that my package was lost, I was surprised to see on the orders page that it was marked "Refused shipment: Returning to sender." This confused me as I never refused the shipment. I assumed I would be refunded in my Chase account but after checking my bank statement, I noticed the charge on February 5th (AMZN Mktp US*4Y7080D Amzn.com/bill WA 02/05) was not credited back. I've already filed a dispute with my bank. I am seeking a credit from Amazon for the undelivered order. Thank you.

I was recently charged again for an item I already returned to Kohl's. I had purchased four sets of empty nasal spray bottles (12 count) for $12.99 each, totaling $51.96. However, I returned them as I had received clear bottles instead of the amber ones I had ordered. Despite returning both orders that contained clear bottles through Kohl's, I recently received an email notification that I would be charged for the second set, as it hadn't been received yet. Finding it challenging to locate contact information, I was informed by Amazon today that the charge was processed. Although there was a delay in Kohl's returning the first set of bottles, I am unsure if they still have the second set. My only bottles are now the amber ones from the third order after switching the manufacturer but maintaining the same style and price. It doesn't seem fair to be charged for an order we returned, assuming the bottles reached Kohl's after my husband dropped them off.

On March 15, I placed an order for 5 books (author copies) with an expected arrival between March 30 and April 1. Later that day, I decided to upgrade shipping to receive the books sooner, at an increased cost of $35.54, with a new expected arrival date of March 27. However, I received an email from Amazon stating there would be a delay, and the books would arrive on April 8, which was even later than the original estimate. I am disappointed by the delay and unclear on what the additional shipping fee was for if the service was not expedited. I am inquiring about reimbursement for the high shipping cost. I would like to know if I will receive a refund via check, a credit card adjustment, or credit for my next purchase. Sincerely, John T.

Hello! I previously had an account with CREDIT AGRICOLE that closed on 12/3/[redacted], used for SEPA payments through your services. Despite attempts, canceling it has been challenging. I possess a VISA card with number 497074xxxxxx1104 valid until 02/24, listed for my orders' payments. Unfortunately, some orders were mistakenly paid via SEPA, leading to issues when CREDIT AGRICOLE declined due to the "ACCOUNT CLOSED" status. This situation is inconvenient. To prevent future issues, kindly remove the CREDIT AGRICOLE account from your records to solely utilize my VISA CARD for payments. Thank you for your cooperation. Please exclusively use my VISA CARD for transactions going forward. Thank you and best regards.

I recently ordered Dr. Brown's purple 8oz bottles for my daughter's birthday, which were supposed to arrive by March 13th. They were five days late, arriving on March 18th. When I contacted customer service through chat, they offered me $5 instead of a refund due to using a promotional credit. They insisted on returning the bottles for a credit reissue, which I found unreasonable given the circumstances of the late birthday gift. After much back and forth, they eventually agreed to issue the credit without the return, leaving me frustrated with the time wasted on this ordeal. It was nonsensical to insist on returning the gift when the delay was for a special occasion like a birthday.

Order # [redacted]-[redacted] I came across a few good reviews and assumed the issues were minor. I urgently needed a part for my 10-year-old refrigerator that is no longer manufactured. After receiving the tracking information and confirming the delivery address in VIRGINIA, I was surprised to find it had been delivered to NEW YORK. The seller initially claimed my order was still on its way and asked for patience. I requested the correct tracking number, which prompted the seller to offer a full refund. This situation seems recurrent with this seller who lists many discontinued parts. I am concerned about others who may not have been refunded and suggest investigating further.

Dear Support Team, I recently encountered issues with my Amazon account following a suspicious login attempt from Florence, Italy. After this, my account got suspended, and an amount of 2,[redacted].80 Euros was deducted. Despite attempting to unlock it, the system states that the account remains blocked. I have not received any emails explaining the situation or next steps. I am concerned about the order cancellation and if a refund will be initiated. Please assist me with resolving this matter promptly. Sincerely, Wisam A. Email: [redacted] Phone: [redacted] Address: Via il Sanguigno, 28, [redacted], Pisa PI, Italy

A package, allegedly from Amazon, was left on my doorstep without me placing any orders. I attempted to track it using Amazon Logistics but was unsuccessful. After spending 15 minutes searching for Amazon's contact number, I was unable to find one without being led to a sign-in page. I do not possess an Amazon account and have no desire to create one. The tracking number is TBA[redacted]04. I am seeking information on the sender and the contents of the package without having to open it. Kindly provide guidance. Thank you.

When attempting to log in, the system demands approval through a cell phone notification, which is impossible for me as my phone's battery is dead and the platform lacks WiFi capability, making the process cumbersome. I find the extra verification steps challenging due to poor vision from vertigo and Parkinson's disease, resulting in blurry text and constant keyboard corrections. Various attempts to approve notifications failed, adding frustration to accessing my account. The login verification procedures are rated poorly, causing unnecessary obstacles and hindering my ability to shop for essentials. The added verification step to my login is highly disliked.

I have ordered the Renew Life Women’s Probiotic on a monthly plan for my mom, but there seems to be an issue with the delivery address. My mom used to live at [redacted] Kings Hwy, Apt [redacted], Dover, DE [redacted], but has since moved to [redacted] Stone Ridge Drive, Dover, DE [redacted] around 2 years ago. However, Amazon has been mistakenly sending two packages to the old address and one to the new address, resulting in three items being delivered monthly instead of one. I kindly request a refund for the extra bottles and to have the [redacted] Kings Hwy address removed from your records. Going forward, please only send one bottle per month to [redacted] Stone Ridge Drive. I appreciate your assistance with resolving this matter. Thank you, James D. R.

I recently noticed charges on my account for Britbox and Showtime from November to February, totaling $7.48 each time. I did not knowingly sign up for these services. I had difficulty understanding the British content on Britbox, rarely use pay-per-view movies, and predominantly watch Amazon Prime and Netflix. Due to the frequency of my orders, I did not initially recognize these as subscription charges on my bill. I have since canceled both services. How can I go about obtaining a refund of $37.40 for these unauthorized charges?

When I placed my subscribe and save order, I was charged for postage, and my account has frequently frozen while trying to change the delivery option. Despite being promised a refund by the live chat support after delivery, I received duplicate items and conflicting discount information. I later found out there were two batches of orders - one mentioned earlier and individual subscribe and save orders. When I realized I was charged twice for certain items, the live chat confirmed I could keep the extras, but I couldn't modify the unwanted orders. After discovering the extra charges on my card, multiple frustrating live chat encounters left me feeling unresolved. Despite spending hours trying to fix the issue causing financial worry, the chat support made inappropriate comments instead of assisting, further complicating my situation and adding stress about unwanted credit card charges.

I was recently notified by Chase Credit Card about suspicious activity on my account. While they investigate, I've faced issues buying Amazon coins for my card games. I keep getting a "purchase failed" message. Despite trying to change my password multiple times, my Amazon account got locked, causing my recent order to be canceled. I seek assistance in unlocking my account so I can place my order. All password change attempts were made by me. It is crucial for me, as a Senior widow with disabilities, to have this resolved since I rely on deliveries, especially with my Prime membership.

To Whom It May Concern, I have recently had my buyer account closed due to issues with gift cards. I am a new customer on Amazon and prefer to shop exclusively on your platform. The gift cards in question were given to me by a friend over half a year ago. My friend was unsure about refund options for unclaimed gift cards, so they asked me to help by claiming them on my account. I had no intention of violating any gift card policies, and I did not realize this action would lead to my account being closed. I am curious as to why my account was closed without the funds being returned to me. I would appreciate it if you could reactivate my buyer account or refund the gift card amount either to my credit card or my friend's account. If this matter is not resolved, I may seek legal counsel. As a loyal customer who chose Amazon for its reputation and customer service, I expected better treatment. I hope we can resolve this issue promptly. I have familiarized myself with your buyer rules and will not purchase or claim any Amazon gift cards in the future. Please consider giving me another opportunity to continue using your services. I am hopeful for a positive response. Best regards, A.

I would like to take a moment to review the details. Tracking ID: [redacted] It has been almost a week, and I have not yet received my goods. If the delivery cannot be made, could you please arrange a refund? Upon checking the tracking information, it appears that there was an issue with the parcel, and the delivery may be delayed by at least a day. Rest assured, I have contacted the seller to prioritize the delivery, aiming for it to reach you no later than April 7, [redacted]. Though the estimated delivery date was initially between March 30 and April 2, there might be a slight delay. Kindly wait until the buffer timeline of April 7, [redacted]. Please be assured that I am actively working to ensure you receive your order promptly. Thank you for your understanding, and I will continue to monitor the situation closely.

Order number [redacted]-[redacted] was placed on 01/04/21 and delivered on 02/04/21. The package was left at the front entrance of my ten-story apartment building despite proper labeling. As a disabled pensioner, this was highly inconvenient for me. Thankfully, another resident who experienced a similar issue kindly retrieved my package. This situation not only inconveniences customers but also poses a safety risk, as our entrance is visible from a bustling street, making packages easy targets for theft. I have another delivery expected tomorrow and seek assurance that it will be received directly by me to avoid a repeat of today's incident. While I have been a satisfied Amazon customer for months, this experience has shaken my trust in the delivery process. The value of the item might not appear significant to some, but for a pensioner like me, it constitutes a substantial portion of my income.

I recently purchased Amazon gift cards for my new Amazon account that I created in January. I was thrilled to start shopping online, but when I tried to place an order for PC parts after registering the cards, my account was put on hold since January 20th. I discovered that the account was on hold because I hadn't added a credit or debit card, breaking a rule in their gift card policy. I have been attempting to contact a representative from Amazon's specialist team, but have only received repetitive prewritten messages. Despite speaking with over 50 representatives, I have not been able to access my $[redacted] since January. The situation is very frustrating, and even speaking with an Amazon supervisor hasn't resolved the issue.

I am contacting you to address a charge on my account around March 8, [redacted], amounting to $39.58. This is in relation to ORDER # [redacted]-[redacted] dated October 15, [redacted]. Upon receiving an Amazon package in October, the open envelope contained no item, just an empty white envelope. I promptly informed Amazon customer service, and they efficiently replaced the missing item within a few days. However, I have noticed a charge of $39.58 on March 8, [redacted], for the item that was not originally received in October and was not returned. Since I never received the item, I couldn't return it. I seek assistance in resolving this matter. Thank you.

I shipped items through USPS, and the tracking shows they were delivered, but I haven't received them. The package is at the post office, but I can't pick it up. It's crucial for me to have the items brought to my specified address during the week. If not, please refund me and return the items to the seller.

As a dedicated Amazon Prime Member, I currently have 2 items in my cart with 1-click purchase set up. To my surprise, I encountered a login issue requiring an OTP for account authentication. Despite multiple attempts and even seeking phone support, the problem persisted. The support person advised me to contact internet/password support due to too many login attempts. This situation was unfamiliar and I was instructed to wait 24 hours for a password reset. I am doubtful this will resolve the issue, as it has never happened before without prior security concerns.