ORDER NEVER RECEIVED - yet, listed on My Amazon Orders as refused shipment- Impossible

GetHuman5895873's Dispute a Charge issue with Amazon from March 2021

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Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5895873's own words
Hi, my name is William Walsh, on February *th I purchased four items in one order (order* ***-*******-******* for $**.**) from Amazon using my Prime account (Chase card ). Shortly thereafter, I received a message from Amazon that my package was lost, however, when I checked my orders page on their website it said "Refused shipment: Returning to sender." How could I refuse a shipment that you messaged me was lost and I never received? I thought no big deal, I will be refunded in my Chase account) and forgot about the order, till I recently went through my checking account and found I was charged but never credited. I was actually charged on February *th (AMZN Mktp US**Y****D Amzn.com*bill WA *****). I just disputed the charge with my bank (Chase).** I need to be credited by Amazon for the order I never received. ** Thanks!

GetHuman5895873 did not yet indicate what Amazon should do to make this right.

I had *** Amazon orders in ****
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Amazon

Dispute a Charge issue
Reported by GetHuman5895873
Mar 28th, 2021 - 4 months ago
Not resolved
Seen by 19 customers so far
Similar issue to 65459 others
0 customers following this

Timeline

GetHuman5895873 started working on this issue
Mar 28th 5:48am

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