Order* ***-*******-*********I attempted to purchase one mattress bag from Amazon on Dec...

GetHuman5880788's Dispute a Charge issue with Amazon from March 2021

Help with my Amazon issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5880788's own words
Order* ***-*******-*********I attempted to purchase one mattress bag from Amazon on December *, ****. I was charged for TWO mattress bags (total $**.**). **I completed the return process for one of the bags, boxed it up, printed the QR code, and delivered it to the Amazon return center at the University of Texas at Austin.**I was allegedly "refunded" ($**.**) for one of the bags, but the refund never showed on my credit card statement.**Then, this month, I was informed by Amazon that the item never arrived and that I would be charged AGAIN for the second mattress bag ($**.**), despite having returned the boxed item to an authorized Amazon return center and scanning the QR code.**So at this point, I have received ONE mattress bag and been charged for THREE.**Please rectify this situation, or I will report to Visa and dispute all charges.

GetHuman5880788 did not yet indicate what Amazon should do to make this right.

How GetHuman5880788 fixed the problem

We are waiting for GetHuman5880788 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Dispute a Charge issue
Reported by GetHuman5880788
Mar 24th, 2021 - a month ago
Fixed
Seen by 4 customers so far
Similar issue to 65750 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman5880788 started working on this issue
Mar 24th 12:53am
GetHuman5880788 confirmed the issue is fixed. Hooray!
Mar 27th 8:14pm