Ordered a Product, sent a different product, as the customer I am required to pay to fix the mistake.

GetHuman5309200's Dispute a Charge issue with Amazon from September 2020

Help with my Amazon issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5309200's own words
Order products from Amazon. ... I ordered anti-bacterial soap through Amazon. I was sent commercial dish sanitizer instead. When I contacted the seller they asked me to pay to ship the item back. I told them that was unacceptable. They provided me a return shipping label. I sent the product back. They issued a refund for only **% of the order. I still ended up paying for shipping, just not directly.**Long story short, the seller SAMZ ONLINE, is asking me (the customer) to correct a mistake on their part.
I, as the customer, am being expected to pay to correct this mistake. While this is a small transaction it is frustrating that I cannot get this resolved in a customer satisfied manner. The solutions I have offered have been reasonable and rational.
Here is a list of suitable, equitable, appropriate solutions.**. I am provided with a prepaid shipment label to send this back to the company and I receive a full refund for my order. (Due to the time it is taking me to resolve this request and how this customer service interaction has been handled this is my ideal and recommended solution.)**. I am told to keep the item and I receive a full refund for my order.**. I am provided with a prepaid shipment label to send this back to the company and I receive the item I actually ordered.**. I am told to keep the item and I receive the item I actually ordered.
I have been an Amazon customer for over ** years. I have numerous services through them.
How GetHuman5309200 fixed the problem
The company, SAMZ ONLINE, had terrible customer service. I ended up working with Amazon and filed an AtoZ Guarantee claim to resolve the issue.
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Amazon

Amazon Order
Dispute a Charge issue
Reported by GetHuman5309200
Sep 28th, 2020 - 2 years ago
Fixed
GetHuman5309200 shared how to fix
Seen by 8 customers so far
Similar issue to 89141 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman5309200 started working on this issue
Sep 28th, 2020 6:11pm
GetHuman5309200 confirmed the issue is fixed. Hooray!
Sep 29th, 2020 2:19pm
GetHuman5309200 confirmed the issue is fixed. Hooray!
Sep 29th, 2020 2:21pm