I did an Amazon Prime wardrobe try before you buy order ****-*******-******* on ***. I...

GetHuman-chanoswa's Dispute a Charge issue with Amazon from September 2020

Help with my Amazon issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-chanoswa's own words
I did an Amazon Prime wardrobe try before you buy order ****-*******-******* on ***. I promptly returned all items a few days later. *I’m now being charged for Diesel Men's Hero Swim Lycra Boxer, Dress Blues, X-Large $**.** even though I returned it an elected not to keep it. I’ve talked to six different customer service reps and have been transfer to prime wardrobe customer service who then stated that the “resolution team” would reach out to me. The emailed me back already with a generic email asking me to wait two weeks for that item to be processed when it’s been almost three weeks already. **The resolution teams email:**“Hello,**I have reviewed your comments and I understand your concern regarding the refund for the returned item from the order ****-*******-*******.***Once the carrier has received your package, it can take up to two weeks for us to receive and process your return. Check on the status of your return by visiting:**https:**www.amazon.com*gp*orc*returns*history*view**You can find information about returns and refunds by visiting: http:**www.amazon.com*help*returns**We look forward to seeing you again soon. Have a great day ahead. ***Best regards,*Shubham*Amazon.com“**I have been a prime customer since **** and can’t believe how rudely I have been treated with customer service reps acting as if I stole the item I already returned and not getting anywhere with this problem even after talking with a prime customer service manager. I’m canceling my prime membership because I don’t believe it’s okay to steal from your customers and misdirect them so that the issue is never solved. Amazon used to have the most amazing customer service but now that appeal has disappeared. **Sincerely,**Chano Swan

GetHuman-chanoswa did not yet indicate what Amazon should do to make this right.

How GetHuman-chanoswa fixed the problem
I emailed J*****@***.com and he took care of it.
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman-chanoswa
Sep 27th, 2020 - 2 years ago
Seen by 9 customers so far
Similar issue to 89280 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman-chanoswa started working on this issue
Sep 27th, 2020 6:38pm
GetHuman-chanoswa confirmed the issue is fixed. Hooray!
Sep 27th, 2020 10:54pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians