Amazon Customer Service Issues

I received the delivery of the I Kall K210 Mobile Cell at 10:30 am today from the delivery boy. Despite having already made full payment via Debit Card and confirmed by my bank, the delivery person requested payment again, which I declined until further discussion. After requesting him to return in 15 minutes due to not being ready to engage in the conversation, the delivery boy has not come back even after 3 and a half hours. Surprisingly, the tracking information claims the package was delivered directly to me, which is untrue as I still don't have the product. I am seeking advice on how to address this issue, and I am contemplating reaching out to an official at Amazon's Delhi office for assistance.

I have made several purchases on Amazon, and I am expecting a new delivery. However, I am currently unable to make a new purchase due to receiving emails about unauthorized attempts from the device I always use to place my orders. I do not understand why my password is not being recognized, especially since I have always used this device for my orders. Additionally, I do not have internet access on my mobile phone, which makes it challenging when my attempts to log in are being blocked. If I cannot make purchases on Amazon, I will refrain from doing so. I kindly request clarification on this matter. Thank you, Marie K. from South Australia.

I received a concerning email this morning stating that there is a hold on my account due to billing information discrepancies. The email warns that if I do not verify my account within 24 hours, pending orders will be canceled and account access will be restricted. It also cautions against opening a new account to avoid delays in any new orders. The message suggests updating payment information, explaining that discrepancies may occur due to changes like card expiration or recent moves. It advises contacting the bank for further assistance and offers an alternative payment method with gift cards if needed. The email emphasizes not to respond to the message, as it was sent from a notification-only address.

Hello, my name is Parteek Rai. I have been using Amazon's courier service, which I recently started. However, I was very disappointed to see the poor quality of work. The people who send us Amazon's delivery loads have no proper method of working. They are lazy and irresponsible, no one picks up the phone or shows interest in work; they simply waste time. I have only been given a load for 3 days in a week within an hour. After that, I am left clueless about how to earn and sustain myself. A demand is imposed without any understanding. If workloads are required, provide a service. Nowadays, even for working honestly, one has to plead to others. Whoever is reading this message, please forward it to Amazon's management and head officers because those who work should never suffer losses, but instead work efficiently and effectively. Thank you.

I received a wet and broken/open delivery yesterday, containing Order #[redacted]-[redacted] with leaking Simple Green. The package was left on my driveway near the garage door. I have photos if needed. Additionally, a box with 4 camping lanterns was wet, but the lanterns are undamaged. I paid $25.99 for the lanterns and noticed they are listed for $19.11 on Amazon. I requested a refund for the price difference. I need advice on the Simple Green situation.

I noticed a $5.00 tip charge on my Visa card dated 7/18/[redacted] from Amazon Tips at Amzn.com/bill, USA. The merchant category was marked as Miscellaneous. There isn't a charge ID for the transaction, and on my Visa bill, it only shows as Amazon Tips AMZN.com/bill WA. I'm contacting my bank to dispute this charge as I never tip using my Visa card, especially since your delivery personnel are very quick. I would like to understand why this charge appeared or at least be informed if this was a phishing attempt. - Diana Cox

Gentlemen, Yesterday, on July 19, [redacted], I sent the following message to: cs-reply+[redacted] I have not received a response or acknowledgment. >>> As the dispute has been ongoing for too long, and your services continue to "fraudulently" charge amounts to my credit card, providing only vague responses and not honoring any commitment to resolve the issue, I am forced to issue a DEMAND LETTER to assert my rights. Here is the text of my letter: (I have all documents - emails, conversations, bank statements, etc. - available for your review) ________________________________ Gentlemen, As explained in my previous conversations and emails, I summarize: 1. On April 3, [redacted], I placed an order (which is not even visible in your inventory!!! why?), and I mistakenly activated the "prime" service. 2. I immediately contacted your services to cancel this option and on April 4, [redacted], received a confirmation of the cancellation of "prime" (which was supposed to be free for 30 days) and was issued a €5.99 credit >>> which will never be applied!!! 3. The "prime" subscription was apparently not canceled despite a note on my subscription account. 4. SURPRISE: on 4/15/20, my credit card was debited!!! 5. I promptly reacted, and according to my conversation with the representative, everything would be quickly rectified by accounting. 6. By mid-May, no refund was made, and on 5/17/20, I was once again charged €5.99. 7. All subsequent email exchanges have not resolved the dispute, and the debits continued in June and July... NOTHING stops your desire to unfairly take money. 8. Even your very clear email from 5/20/20: "... a refund of €5.99 was requested on April 4 on the account associated with the payment card used to pay for your subscription..." and my conversation with your colleague NIHAL: "I thank you for your patience. I request the refund of 17.97 euros. 5.99 euros in 3 months. the transfer will be made within 5 to 7 days to your bank account." do not seem to activate the payment services. 9. My latest statement now shows a new debit of €5.99 as of 7/4/20, despite blocking the credit card in your system!!! This is very concerning!!! With this letter, I demand that you transfer €23.96 (twenty-three euros and

I placed an order for a Zinus smart bed frame on June 6, [redacted], with order # [redacted]-[redacted]A. Despite being told twice that it would be delivered, it hasn't arrived. I've had to take two days off work for nothing and I am unable to cancel the order as I also bought headboard attachments from the USA that are dependent on the bed. I've had difficulty reaching anyone in the UK for assistance. I need a call within 24 hours to clarify the situation or I will escalate the issue through social media and the ODR resolution platform. My contact number is UK 07[redacted]01.

I had trouble logging in and called customer service, but they couldn't assist me. I requested to speak to a manager, who suggested closing three old accounts and trying to open a new one in a few days. Unfortunately, I lost the manager's number and called back to set up a new account without success. After speaking to another manager for half an hour, I was told it was a technical issue, and that they would call me the next day, which didn't happen. I'm still waiting for assistance. - June Carrington

Hello, I recently received an email from American Closeouts about my recent order. A part of the email read, "If you’re not satisfied, before leaving negative feedback, let us make it right. Email us and we will do whatever it takes to make you happy. We can't wait to hear from you! THANK YOU for being one of our customers. Victor." I replied to Victor expressing my disappointment with the quality of the hoop I purchased for $10. I stated my concerns about the cardboard backboard and the small size of the hoop. Victor's response was unhelpful, directing me to contact Amazon. I am reaching out again to see if there is a way to resolve this issue. Thank you, Stefanie Order ID: [redacted]-[redacted]

Amazon has introduced a new security sign-in process which requires a 6-digit code for authentication. However, upon receiving the code, the platform does not provide a field to enter it, resulting in a loading symbol. Unlike Amazon, other institutions like USAA smoothly implement a similar security measure where a 6-digit code is texted for account access. This seamless process has been efficient for many users, unlike the current experience with Amazon's security sign-in. Previously, Amazon was solely known for being a long river in South America, but now online shopping has become complicated with this new security feature. It is hoped that Amazon addresses this issue promptly to avoid association solely with the river of the same name in this particular household.

I am reaching out regarding an issue with receiving a refund. Last Monday, my account was hacked, and unauthorized items were ordered. I immediately contacted customer service, and my account was suspended, with assurances that the charges would be refunded, totaling nearly $[redacted]. I was informed that the funds would be returned within 3-5 business days. As a security measure, I canceled the card associated with the unauthorized purchases on the same day. Now, after a week, I have not yet received the refund. I suspect the card cancellation might have affected the refund process. How can I ensure that I receive the money back that was taken due to fraudulent activity on my account?

Dear Amazon Team, I wanted to inform you that my email account was compromised by an unauthorized party on July 13, [redacted], around 7 PM. I have reported this to Amazon customer service on the same day and have been following up daily since then. My registered email address is [redacted] and my phone number is [redacted]. Despite my efforts, I have not received a satisfactory response from the Amazon team, which is causing me great concern. I had Rs. 25,[redacted] in my Amazon wallet, and I am currently unable to access my account due to it being blocked. I have been informed that the investigation is ongoing, but I have not seen any progress or solution. I urgently need to know the status of my funds. Please contact me or refund the amount to resolve this matter promptly. Hacker's Email: [redacted]

Hello, I made a purchase about a month ago and received a tracking number. Recently, the tracking showed a delivery attempt and stated the parcel was at the post office. However, when I visited the post office, they informed me that the tracking number actually belonged to a different customer in another part of Spain. After checking the China Post website, it appears the parcel has been collected. I reached out to the seller last Friday with no response. There seem to be numerous recent negative feedback regarding this type of situation with this seller. Here are the order details for your reference: SELLER: CollousTurner PRODUCT: BH Spinred H9132 - Exercise bike (22 kg, with steering wheel, chain drive), color black and red ORDER PLACED: June 30, [redacted] ORDER NUMBER: [redacted] EXPECTED DELIVERY: Jul 30, [redacted] - Aug 3, [redacted] Tracking ID: LX[redacted]10CN Thank you, Ron B.

On July 6, [redacted], I placed an order for the ALTON SHR20125 ABS Health Faucet With SS-[redacted] Grade 1.25 Meter Flexible Hose Pipe and Wall Hook (Chrome) along with other items. Everything arrived except for the Alton SHR20125. I kindly request assistance in resolving this issue promptly. We have already made full payment for all items received, including the missing product. Thank you.

I'm experiencing ongoing issues with packages passing through the Twinsburg, Ohio facility. Various items have either gone missing or arrived opened once handled at this location. Recently, my KDGarden cedar/fir log wood fanback adirondack chair with pull-out ottoman disappeared after reaching the Twinsburg facility. Similarly, my husband has faced troubles with items passing through this facility, often leading to delays and missing deliveries. Notably, a Nintendo Switch protective case and Switch Dock package was opened after being delayed at Twinsburg, raising concerns about the operations there. It seems more than a coincidence that packages encounter problems specifically at this facility. My husband's late book also ended up lost after going through Twinsburg. I feel the need to highlight these consistent issues and urge for quality assurance checks to address the mishandling or inefficiency causing these problems. Unfortunately, I was unable to reorder the missing chair, and I'm hopeful for improvements at the Twinsburg facility to prevent further delays and losses.

Dear Sir/Madam, I placed an order with your shipping service, and my order details end with [redacted]. On the delivery date, July 20th, I tried contacting the delivery boy from 9:00 am to 5:00 pm using the phone number provided by your service. Unfortunately, the delivery boy only arrived at my address at 6:06 pm, after I had already left the office. He rejected delivering my order, despite me specifying office hours for delivery. I promptly reached out to Amazon customer service and informed them of the situation. They promised to reschedule the delivery within 24 to 48 hours. After 24 hours passed, the status remained unchanged. When I called customer service again, they informed me today that my order has been canceled and advised me to reorder. I had already waited for a week, and now I have to reorder at a higher price and wait even longer. Please take appropriate action to address this issue.

I am experiencing issues downloading books on my Kindle Fire from Amazon's book storage. I spoke with a representative named Charmelagne V. at amazon.com recently regarding this issue. She mentioned that the technical team was investigating the problem, which multiple customers had reported. Despite leaving my Kindle connected to the internet for hours, I did not receive any follow-up. Initially, when I couldn't download books, only about half of my library items were successful. After a failed attempt, I stopped trying until I recently ordered "The God I Never Knew" and "A Student's Guide to Culture," which are now in my library but inaccessible. I am seeking a resolution to this problem or a refund for the two new books. If possible, please contact me urgently at [redacted].

I recently received an email indicating that I would be charged for an item I didn't return. Following a representative's advice, I rejected the device at delivery since I had already received the correct item. The email mentioned a charge on my Visa for not returning the original item by June 30. I was advised not to accept the second delivery to avoid having two of the same product, which seemed reasonable at the time. I don't have proof of this arrangement other than my word.

I ordered three bottles of NOW Supplements Respir-AllTM with Quercetin, Vitamin C, Nettle Extract, and Bromelain for respiratory support. Instead of receiving all three, I got two bottles of the supplement and an unidentified bottle of probiotics. I have received the replacement bottle, but I was instructed to send back the probiotics. I followed the instructions and returned the package via UPS with tracking number 1Z8110Y[redacted]5 to store #[redacted] at [redacted] Macon Rd STE [redacted], Columbus, GA. When I tracked the package, it showed it arrived in Illinois on July 4th, which is before I even received my order. I don't want any money taken from my account because of this mistake. My husband's name is Matthew Petersen, and the account is under his name. I am trying to return the package as instructed, so please advise on the correct return information. Thank you, Kathy Petersen.