Rude behavior and lost my money

GetHuman5050733's Refund an Order issue with Amazon from July 2020

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The issue in GetHuman5050733's own words
I was trying to convince the customer care executive to return the product ... Please find the attachments as I have purchased HP ** *th gen Intel i* core laptop along with Hp express ** litres **.* inch laptop bag as a combo on ******** and received on ********,**With order ID: ***-*******-*********and is eligible for return or replacement by ** July ****.**I'm not satisfied with the product due to poor performance so wanted return the product and wanted to buy a better laptop.*So raised a complaint for return back of the products.**But the customer care executive refused to take my laptop back and she behaved rudely with me.**They took back only the bag refused to take back the laptop.**I tried to convince the customer care executive but she is not ready to return the product but rather tells me to go visit HP and get resolved with warranty period.** I continuously spoke * days and convinced the to take back even I literally cried to take back the product but they are refusing.***st day they disconnected my call while I was convincing and tell they dont have such policies even though I have eligibility for return, *and today the executive behaved rudely and tells me to do anything but will never return the product.** You can even verify background how much I have requested *Whom ever attends the call the route it to the same girl.*So please me in revolving the issue and i have saved money since * years to buy a laptop now lost that money.**I am really helpless and have lost Rs. **,***.** please help me sir I don't know what to do since I lost a huge amount.
This was frustrating because they refused to take back even though I was eligible for return
Return the product since I want to buy a better*Product
Since years
I tried to convince the customer care executive as possible as I could
How GetHuman5050733 fixed the problem

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Amazon

Hp laptop
Refund an Order issue
Reported by GetHuman5050733
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 89666 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman5050733 started working on this issue
Jul 10th, 2020 1:31pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 5:38pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 5:40pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 5:44pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 5:46pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 5:46pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 5:46pm
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Jul 10th, 2020 5:51pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 5:52pm
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Jul 10th, 2020 6:03pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:04pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:04pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:04pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:04pm
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Jul 10th, 2020 6:04pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:04pm
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Jul 10th, 2020 6:04pm
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Jul 10th, 2020 6:05pm
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Jul 10th, 2020 6:05pm
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Jul 10th, 2020 6:05pm
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Jul 10th, 2020 6:05pm
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Jul 10th, 2020 6:05pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:05pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:05pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:05pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:05pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:05pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:05pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 6:05pm
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Jul 10th, 2020 6:06pm
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Jul 10th, 2020 6:06pm
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Jul 10th, 2020 6:07pm
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Jul 10th, 2020 6:11pm
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Jul 10th, 2020 6:11pm
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Jul 10th, 2020 6:13pm
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Jul 10th, 2020 6:14pm
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Jul 10th, 2020 11:55pm
GetHuman5050733 indicated the issue is not fixed yet.
Jul 10th, 2020 11:55pm
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Jul 10th, 2020 11:55pm
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Jul 10th, 2020 11:56pm
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Jul 10th, 2020 11:57pm
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Jul 11th, 2020 12:13am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 12:13am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 12:13am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 12:13am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 12:13am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 1:18am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 1:18am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 1:18am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 1:19am
GetHuman5050733 indicated the issue is not fixed yet.
Jul 11th, 2020 1:19am