I worked with a representative to change my password on Tuesday. Finally after some ti...

GetHuman5047685's Can't Login issue with Amazon from July 2020

Help with my Amazon issue
The issue in GetHuman5047685's own words
I was trying to change my Amazon password. ... I worked with a representative to change my password on Tuesday. Finally after some time, he was able to change my password* and I received a message from Amazon that confirmed that my password was changed. When I attempt to login, the log in box is full of dots and will not allow*me to remove them. Therefore, I am unable to enter my password to log in. So, I am locked out*of my account.**After * days working with representatives, the problem was not solved. I had to get a Computer*Specialist to work with me on it, and he solved the problem.
This was especially frustrating because of the over * hours that I devoted to trying to solve this problem. The * different representatives put forth a strong effort but were unable to solve this issue.
The matter is now solved due to a computer specialist which I employed.
I use Amazon for many purchases and want to continue my relationship.
The Amazon representatives tried many different approaches, and I give them special thanks for their efforts. As already stated, the final solution was achieved by a computer specialist.
How GetHuman5047685 fixed the problem

We are waiting for GetHuman5047685 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Amazon customer problems.
How Do I Return an Item from Amazon?How Do I Exchange an Item from Amazon?Does Amazon Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Amazon?How Do I Track My Amazon Return?
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

I was trying to change my Amazon password.
Can't Login issue
Reported by GetHuman5047685
Jul 9th, 2020 - 2 months ago
Fixed
Seen by 6 customers so far
Similar issue to 89536 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman5047685 started working on this issue
Jul 9th 4:56pm
GetHuman5047685 confirmed the issue is fixed. Hooray!
Jul 11th 12:53pm
GetHuman5047685 confirmed the issue is fixed. Hooray!
Jul 11th 12:53pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies