Hello, **See below latest messages from Amazon. **It sounds like the original art given...

GetHuman4726093's customer service issue with Amazon from April 2020

Help with my Amazon issue
First: share to improve GetHuman4726093's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4726093 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4726093's own words
Hello, **See below latest messages from Amazon. **It sounds like the original art given to me for the two books files does not have enough color image space around text to accommodate the existing correct margins and bleeds in the Spanish file, and English version file. Is this correct? Please confirm.**SPANISH:*Re: Subject: Attention needed: Please review your title, ME LAVO LAS MANOS (ISBN: *************)* **"Hi!*We checked your files and found issues you need to fix before your book can be published on KDP:*Cover**Resize the background or image on your back cover so that it extends *.***” (*.* mm) beyond the trim line. All covers must be sized for bleed, which means you need to add an extra *.***" (*.* mm) along the top, bottom, and sides of your cover file. Once you have increased the size of your cover, extend any images or backgrounds that you want to reach all the way to the edge of the page *.***” (*.* mm) beyond the trim line. This prevents manufacturing issues when the cover is trimmed to size. Learn more about bleed: https:**kdp.amazon.com*en*US*help*topic*G**********bleed*Interior**Add *.***" (* mm) to your book's page width and *.**" (* mm) to the page height to ensure that the images in your manuscript extend beyond the edge of the page. This prevents white edges when the book is trimmed. See examples PDF page(s) *, *, * - **.*Increase your inside margins so that content isn't obscured when the book is bound. See examples on PDF page(s) **, **. Learn how to calculate margins."**ENGLISH VERSION:*Subject: Attention needed: Please review your title, I Wash My Hands (ISBN: *************)* **"Hi!*We checked your files and found issues you need to fix before your book can be published on KDP:*Cover**Resize the background or image on your back cover so that it extends *.***” (*.* mm) beyond the trim line. All covers must be sized for bleed, which means you need to add an extra *.***" (*.* mm) along the top, bottom, and sides of your cover file. Once you have increased the size of your cover, extend any images or backgrounds that you want to reach all the way to the edge of the page *.***” (*.* mm) beyond the trim line. This prevents manufacturing issues when the cover is trimmed to size. Learn more about bleed: https:**kdp.amazon.com*en*US*help*topic*G**********bleed*Remove all crop marks and color bars from your cover file. Crop marks are lines showing where pages should be trimmed. Color bars are strips with a series of patches used to ensure color balance during printing.*Interior**Add *.***" (* mm) to your book's page width and *.**" (* mm) to the page height to ensure that the images in your manuscript extend beyond the edge of the page. This prevents white edges when the book is trimmed. See examples PDF page(s) * - *, *, ** - **, ** - **.*Increase your inside margins so that content isn't obscured when the book is bound. See examples on PDF page(s) **, **. Learn how to calculate margins."**Please call me at: ***-***-****, or email me at address below. **Thank you for your quick help in this matter, Denise M.

GetHuman4726093 did not yet indicate what Amazon should do to make this right.

How GetHuman4726093 fixed the problem

We are waiting for GetHuman4726093 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman4726093
Apr 27th, 2020 - 3 years ago
Not resolved
Seen by 38 customers so far
Similar issue to 64768 others
0 customers following this

Timeline

GetHuman4726093 started working on this issue
Apr 27th, 2020 7:33pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies