Hello, **See below latest messages from Amazon. **It sounds like the original art given...

GetHuman4726093's customer service issue with Amazon from April 2020

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Hello, **See below latest messages from Amazon. **It sounds like the original art given to me for the two books files does not have enough color image space around text to accommodate the existing correct margins and bleeds in the Spanish file, and English version file. Is this correct? Please confirm.**SPANISH:*Re: Subject: Attention needed: Please review your title, ME LAVO LAS MANOS (ISBN: *************)* **"Hi!*We checked your files and found issues you need to fix before your book can be published on KDP:*Cover**Resize the background or image on your back cover so that it extends *.***” (*.* mm) beyond the trim line. All covers must be sized for bleed, which means you need to add an extra *.***" (*.* mm) along the top, bottom, and sides of your cover file. Once you have increased the size of your cover, extend any images or backgrounds that you want to reach all the way to the edge of the page *.***” (*.* mm) beyond the trim line. This prevents manufacturing issues when the cover is trimmed to size. Learn more about bleed: https:**kdp.amazon.com*en*US*help*topic*G**********bleed*Interior**Add *.***" (* mm) to your book's page width and *.**" (* mm) to the page height to ensure that the images in your manuscript extend beyond the edge of the page. This prevents white edges when the book is trimmed. See examples PDF page(s) *, *, * - **.*Increase your inside margins so that content isn't obscured when the book is bound. See examples on PDF page(s) **, **. Learn how to calculate margins."**ENGLISH VERSION:*Subject: Attention needed: Please review your title, I Wash My Hands (ISBN: *************)* **"Hi!*We checked your files and found issues you need to fix before your book can be published on KDP:*Cover**Resize the background or image on your back cover so that it extends *.***” (*.* mm) beyond the trim line. All covers must be sized for bleed, which means you need to add an extra *.***" (*.* mm) along the top, bottom, and sides of your cover file. Once you have increased the size of your cover, extend any images or backgrounds that you want to reach all the way to the edge of the page *.***” (*.* mm) beyond the trim line. This prevents manufacturing issues when the cover is trimmed to size. Learn more about bleed: https:**kdp.amazon.com*en*US*help*topic*G**********bleed*Remove all crop marks and color bars from your cover file. Crop marks are lines showing where pages should be trimmed. Color bars are strips with a series of patches used to ensure color balance during printing.*Interior**Add *.***" (* mm) to your book's page width and *.**" (* mm) to the page height to ensure that the images in your manuscript extend beyond the edge of the page. This prevents white edges when the book is trimmed. See examples PDF page(s) * - *, *, ** - **, ** - **.*Increase your inside margins so that content isn't obscured when the book is bound. See examples on PDF page(s) **, **. Learn how to calculate margins."**Please call me at: ***-***-****, or email me at address below. **Thank you for your quick help in this matter, Denise M.

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Amazon

Customer service issue
Reported by GetHuman4726093
Apr 27th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 64768 others
0 customers following this

Timeline

GetHuman4726093 started working on this issue
Apr 27th, 2020 7:33pm

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