While ordering a Kindle Edition eBook yesterday, The Glass Hotel (Order * D...

GetHuman-olcromny's Dispute a Charge issue with Amazon from April 2020

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-olcromny's own words
While ordering a Kindle Edition eBook yesterday, The Glass Hotel (Order * D**-*******-*******) @ $**.** while attempting to send this eBook to both my Kindle devices, I must have unintendedly ordered the audible version Also, By Mistake (Order* - D**-*******-*******) @ $**.**. It would not make sense to me to order two versions of the same book?! I do NOT EVEN HAVE AN AMAZON APP, OR HAVE EVER USED ONE. I realized my mistake Today, when I was reviewing my emails, but when I attempted to Return*Refund the Audible version, there was No Option available for me to do so. I am a long time Amazon customer in-good-standing, and am turning to you to help me resolve my mistake. I have NO USE for this Audible version. I realize that once delivered it is virtually Impossible to return it, though if Amazon can do this I would be perfectly happy. However, if this CANNOT be done I am reaching out to you, in light of my error, to have the $**.** spent for an item I do NOT intend to use, be either refunded or credited to my account. I appreciate your help in eliminating the cost of my error. Thank you for your assistance in this matter. Anthony Serio

GetHuman-olcromny did not yet indicate what Amazon should do to make this right.

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Amazon

Dispute a Charge issue
Reported by GetHuman-olcromny
Apr 18th, 2020 - 6 months ago
Fixed
Seen by 5 customers so far
Similar issue to 57965 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-olcromny started working on this issue
Apr 18th 8:23pm
GetHuman-olcromny indicated the issue is not fixed yet.
Apr 19th 4:34am
GetHuman-olcromny indicated the issue is not fixed yet.
Apr 19th 4:33pm
GetHuman-olcromny confirmed the issue is fixed. Hooray!
Apr 21st 4:01am