Ordered * rollerball refills from Merc Enterprises in India through Amazon. UK. The ref...

GetHuman-colingo's Problem With an Order issue with Amazon.com (UK) from May 2019

Help with my Amazon.com (UK) issue
The issue in GetHuman-colingo's own words
Ordered * rollerball refills from Merc Enterprises in India through Amazon. UK. The refills were sent to Sweden where they were intercepted by the Swedish post office and sent to the customs services who demanded duty in excess of the worth of the refills. To make things worse the Post office demanded a handling charge making the the total excess charge around five times the value of the refills. I refused to accept them at that price and contacted Merc Enterprises who refunded my money. The amount is now credited to my Amazon account.*This morning, the refills arrived without any explanation from the Swedish post office. They seem to have lost interest.*Would it be posssible for you to return the refund to Merc Enterprises as I now have the articles I ordered.*Many thanks for your assistance.*Colin Gordon
GetHuman-colingo did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman-colingo fixed the problem
We are waiting for GetHuman-colingo to fix the problem and share the solution with the rest of us customers.
Please help with my Amazon.com (UK) issue
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon.com (UK)

Problem With an Order issue
Reported by GetHuman-colingo
May 8th, 2019 - a mon ago
I have an issue with Amazon.com (UK) too
Fixed
Seen by 5 customers so far
Similar issue to 17791 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Timeline
GetHuman-colingo started working on this issue
May 8th 1:56pm
GetHuman-colingo confirmed the issue is fixed. Hooray!
May 8th 6:29pm
GetHuman-colingo confirmed the issue is fixed. Hooray!
May 8th 6:33pm