Order ***-*******-********Delivered ******** left behind rubbish bin but del.note not p...

GetHuman-joywhit's customer service issue with Amazon.com (UK) from November 2018

Help with my Amazon.com (UK) issue
The issue in GetHuman-joywhit's own words
Order ***-*******-********Delivered ******** left behind rubbish bin but del.note not put thro letterbox, found on front step. The packaging was completely sodden & disintegrated. The DVD was sealed in cellophane & therefore ok but the book- It came from the river £**.** the pages were crinkly, stained & water damaged through out. Have pics if required as proof. The records state the package was handed to me - UNTRUE. there is even a note on my front door saying to leave any parcels at no. ** if out. And out of yesterday's **hrs I was only out for *hrs!! *All I want is a replacement book which is to be an Xmas present for my son-in-law. I tried to do this online, but being sn old you, simply got frustrated with your computerised system & couldn't do it. Please can you assist & confirm you will arrange for a timely replacement. If you want the damaged book to be returned please confirm & send address details, together with new packaging to use. The old one is damaged beyond use, simply fell apart!!!!! Hence the damaged book.
GetHuman-joywhit did not yet indicate what Amazon.com (UK) should do to make this right.
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How GetHuman-joywhit fixed the problem
After a few emails to customer service it was agreed that a new book would be sent to me on the *******. I recd. an apology & as long as the new book is duly recd. the matter has been resolved
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-joywhit
Nov 28th, 2018 - 9 mons ago
I have an issue with Amazon.com (UK) too
Fixed
GetHuman-joywhit shared how to fix
Seen by 3 customers so far
Similar issue to 5067 others
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Timeline
GetHuman-joywhit started working on this issue
Nov 28th, 2018 12:06pm
GetHuman-joywhit confirmed the issue is fixed. Hooray!
Nov 29th, 2018 3:47pm