Before contacting them, items GetHuman1165015 may need:
Name on account, Billing address, Phone number, Email address, and Order number
The issue in GetHuman1165015's own words
Hi there,**I place an order few days ago: ****-*******-*******. Part of it arrived as scheduled( *bg-akku** Ladeger*t und Ladekabel, Datenkabel, USB-Kabel f*r Olympus VH-***, ) another part dispached via Hermes, never arrived ( *Non tutte le PR riescono col buco: Come attrarre le giuste PR per far crescere la tua azienda ) as they clam that the address was wrong.*Firs this is incorrect, as the other part was delivered without problem. So they lie or even never delivered it. Second they should have tried at least one more time(on Amazon say * times if the item is been paid). Third my neighbours where there so they could even have tried to leave it to them.**Please try to do not use Hermes Deutschland, their are really unprofessional and untrustfull.**Best regards,*Carmine
GetHuman1165015 did not yet indicate what Amazon.com (Germany) should do to make this right.
I have an issue with Amazon.com (Germany) too
How GetHuman1165015 fixed the problem
We are waiting for GetHuman1165015 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.