Dear amazon.de security team,*It is the second time that you cancel my orders in the la...

GetHuman-geschujm's customer service issue with Amazon.com (Germany) from August 2018

Help with my Amazon.com (Germany) issue
The issue in GetHuman-geschujm's own words
Dear amazon.de security team,*It is the second time that you cancel my orders in the last three days. There first time I went through the process of reseting my password and placing the order again. Now, when I repeat the process the prices of the orders I had placed have increased, and there is a high probability that you cancel my orders again.*I thank you very much for taking care of my security, but you should have provided a verification method so my second order passed.*I*In the attached mail are stated the goods I bought from your site, the prices that you and I agreed and the desrtintation where they should be picked up.*Please, send me the original order as agreed.*My cel phone is *** * *** *******. Please call me in case you need extra verification or have problems approving my order.*Thanks again,*Gustavo Schujman

GetHuman-geschujm did not yet indicate what Amazon.com (Germany) should do to make this right.

How GetHuman-geschujm fixed the problem
I reached the telephone assistance of Amazon.de and they solved my problem.
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman-geschujm
Aug 27th, 2018 - 3 years ago
Fixed
GetHuman-geschujm shared how to fix
Seen by 6 customers so far
Similar issue to 427 others
0 customers following this
Items needed
Name on account
Billing address
Phone number
Email address
Order number

Timeline

GetHuman-geschujm started working on this issue
Aug 27th, 2018 10:48pm
GetHuman-geschujm confirmed the issue is fixed. Hooray!
Aug 28th, 2018 2:22pm
GetHuman-geschujm confirmed the issue is fixed. Hooray!
Aug 28th, 2018 5:16pm

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