Hi, I bought 'Vent Axia ******, Live Schalter Luminar, Beluftung kit' (order number...

GetHuman681681's customer service issue with Amazon.com (Germany) from May 2018

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Hi, I bought 'Vent Axia ******, Live Schalter Luminar, Beluftung kit' (order number **-*******-*******) in April. It was delivered on April **. Later we found it doesn't work and started the return procedure right after. The return package was given to Postnl on April ** and then we just waited and waited. Normally I won't track the package but suddenly I found that the refund didn't happen. I tracked the package and realized the package had arrived Germany but was not delivered to Amazon yet. I called Postnl twice. today they send me an investigation form. But even the package is found later and delivered finally, will Amazon accept it?
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman681681
May 14th, 2018 - 10 mons ago
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GetHuman681681 started working on this issue
May 14th, 2018 7:41am
GetHuman681681 indicated the issue is not fixed yet.
May 14th, 2018 8:42am
GetHuman681681 confirmed the issue is fixed. Hooray!
May 15th, 2018 9:46am