I have a ordered a parcel and need to ensure I add an alternative option for delivery...

GetHuman4974257's customer service issue with Amazon Germany from June 2020

Help with my Amazon Germany issue
The issue in GetHuman4974257's own words
I have a ordered a parcel and need to ensure I add an alternative option for delivery, but when I log in to the account it asks me for a phone verification. My old phone number with which I registered for the Amazon account is inactive and thus I'm unable to verify my account. Can you guide me how to go about this issue? The delivery is scheduled for Monday and I need to ensure I set the delivery preferences correctly.

GetHuman4974257 did not yet indicate what Amazon Germany should do to make this right.

How GetHuman4974257 fixed the problem
Called up Amazon's customer service number - **************.*They resolved it for me
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Amazon Germany

Customer service issue
Reported by GetHuman4974257
Jun 20th, 2020 - 8 months ago
Fixed
GetHuman4974257 shared how to fix
Seen by 5 customers so far
Similar issue to 941 others
0 customers following this
Items needed
Name on account
Billing address
Phone number
Email address
Order number

Timeline

GetHuman4974257 started working on this issue
Jun 20th, 2020 5:45am
GetHuman4974257 confirmed the issue is fixed. Hooray!
Jun 20th, 2020 10:26am
GetHuman4974257 confirmed the issue is fixed. Hooray!
Jun 22nd, 2020 7:58am

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